Madilyn Burton
Highland,IN
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful entertainment setting.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Service Personal
Bethshan Associations
2023.08 - Current
- Improve client quality of life by implementing personalized care plans and providing daily support.
- Enhance client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Develop trust with clients by consistently demonstrating empathy, patience, and professionalism in all interactions.
- Provide personal care assistance for clients with physical disabilities, ensuring their comfort and dignity in every interaction.
- Assist patients with bathing, grooming, dressing, and oral hygiene care both in a facility.
- Assist clients in achieving personal goals by providing emotional support and encouragement throughout their journey.
Front Desk Associate
Stardust Bowl III
2021.08 - 2024.05
- Maintain cleanliness and organization of front desk area.
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Take reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
Highland High School
Highland, IN06.2023
Skills
- Active Listening
- Refund Processing
- Technical Support
- Problem-Solving Ability
- Customer Service
- Behavior redirection
- Personal Care Aide (PCA)
- Heavy Lifting
- Self Motivated
Certification
CPR Certified
Timeline
Direct Service Personal
Bethshan Associations
2023.08 - Current
Front Desk Associate
Stardust Bowl III
2021.08 - 2024.05
High School Diploma -
Highland High School
CPR Certified
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