Madilyn Carroll
Broomfield,CO
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Energetic Receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
4
4
years of professional experience
Work History
Dental Receptionist
Carroll Family Dentistry
05.2020 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
Dental Sterilization Technician
Carroll Family Dentistry
05.2020 - Current
- Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
- Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
- Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Maintained records on sterilizing procedures and parameters using [Software].
Cashier
Waterway Carwash
02.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Science - Mathematics And Science
Front Range Community College
Westminster, CO05.2025
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Punctual and Reliable
- Incoming Call Reception
- Payment Processing
- Maintaining cleanliness
- Patient Scheduling
- HIPAA Compliance
- Billing Procedures
Timeline
Cashier
Waterway Carwash
02.2022 - 07.2022
Dental Receptionist
Carroll Family Dentistry
05.2020 - Current
Dental Sterilization Technician
Carroll Family Dentistry
05.2020 - Current
Associate of Science - Mathematics And Science
Front Range Community College
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