Madilyn Grengs

-Responsible for the wellbeing of up to 35 dogs a day.

-Developed and implemented a training programs for five franchised locations.

-Managed a store location with 4-7 employees.

-Created an organizational plan to ensure optimal production.

-Created and posted content on multiple social media platform to increase advertisement.

-Increased revenue for 2 locations by 16%.

-increased customer satisfaction and helped promotion to improve online reviews.

-Booked various kinds of animal interactions and experiences.

-Had knowledge on computers, cashiering, and sales of park tickets and annual passes.

-Implemented communication and problem-solving tools effectively to ensure the customers satisfaction.

-Mastered de-escalation techniques in high-stress scenarios.

-Logged and recovered lost items for guests.

-Acquired general knowledge of all areas of operation in the park to ensure the best possible experience for the guests.

-Performed all necessary cleaning measures to ensure the safety and comfort of guests.

-Took initiative to learn simple phrases in Spanish and Portuguese in order to show courtesy to foreign visitors.

-Actively interacted with guests to provide entertainment and positivity to enhance their overall experience.

-Excelled in giving clear and accurate directions to help guests efficiently navigate the parks.

-Learned the proper chemicals and application execution to use in various cases of contamination.

-Received multiple Four Keys card accolades for outstanding performance.

-Responsible for all dogs entrusted in the companies care

-Assisted groomers and calmed anxious pets.

-Answered phones and made appointments.

-Took inventory and maintained the organization of store.

-Cashiered and took data of days earnings.

-Promoted to Assistant Manager upon training completion.