Summary
Overview
Work History
Education
Skills
Timeline
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Madilyn Hicks

Tampa,FL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Personal Assistant/Customer Service Supervisor

Del Rio Supermarket
09.2022 - Current
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Displayed absolute discretion at handling confidential information.
  • Contributed to positive work environment through professional demeanor and strong interpersonal skills.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Monitored front areas so that questions could be promptly addressed.
  • Led by example, handling complex customer issues personally to ensure high standards of service.

Assistant Manager

Sonic DriveIn
11.2021 - 07.2022
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect

Crew Member

Cold Stone Creamery
03.2020 - 10.2021
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Bachelor of Science - Environmental Science And Policy

University of South Florida
Tampa, FL
01-2027

Skills

  • Multitasking and Organization
  • Strong Work Ethic
  • Inventory Tracking
  • Strong Communication Skills
  • Strong Problem Solver
  • Attention to Detail
  • Detail-oriented mindset
  • Complex Problem-Solving

Timeline

Personal Assistant/Customer Service Supervisor

Del Rio Supermarket
09.2022 - Current

Assistant Manager

Sonic DriveIn
11.2021 - 07.2022

Crew Member

Cold Stone Creamery
03.2020 - 10.2021

Bachelor of Science - Environmental Science And Policy

University of South Florida

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Madilyn Hicks