Madilyn Oliphant
Silverdale,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Simply Primitive
06.2020 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Ivy Tech Community College
Bloomington, INSkills
- Credit Card Payment Processing
- Prioritization
- Medical Terminology Knowledge
- Professional Telephone Demeanor
- Managing Multiple Tasks
Languages
Spanish
Elementary
Timeline
Customer Service Representative
Simply Primitive
06.2020 - 05.2023
High School Diploma -
Ivy Tech Community College
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