Madilyn Werner
Indianapolis
Summary
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Commons Assitant
Butler University Libraries
01.2025 - Current
- Supported project management by organizing schedules and maintaining documentation accuracy.
- Implemented process improvements that reduced turnaround time for routine tasks.
- Assisted in training new staff on company policies and operational procedures.
- Developed and maintained library systems to optimize information retrieval and storage.
- Managed communications between departments to foster collaboration and information sharing.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Camp Counselor
YMCA of Hampton Roads
05.2021 - Current
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Conducted pre-camp orientation sessions for new campers and parents.
- Managed inventory at specific activity areas.
- Communicated regularly with parents regarding their child's progress at camp.
- Established and built relationships with campers to ease fears in new environment.
- Delivered set curriculum to team of campers to promote engaging and fun atmosphere.
Restaurant Hostess
Darden Restaurant Group
09.2023 - 06.2025
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Provided assistance to servers and reduced waiting times by refilling beverages and clearing plates from tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Adhered to all safety regulations set forth by the restaurant management team.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Brand Ambassador
American Eagle Outfitters, Inc.
09.2022 - 06.2025
- Developed and executed brand awareness campaigns to increase customer engagement.
- Provided detailed reports on promotional activities and sales results.
- Engaged customers through social media platforms to create a sense of community around the brand.
- Effectively built relationships with both established and potential customers.
- Participated in team meetings to discuss strategies and share feedback from the field.
- Developed and maintained relationships with local businesses and organizations for brand partnerships.
- Managed promotional inventory, ensuring availability of materials for events.
Education
Bachelor of Science - Neuroscience / Psychology
Butler University
Indianapolis, IN05-2028
High School Diploma - undefined
McCutcheon High School
Lafayette, IN01.2024
Skills
- Research processes
- Research documentation
- Theoretical development
- Social networking
- Customer relationship management
- Customer service
- Logistics scheduling
- Fast learner
- Time management
- Attention to detail
- Team collaboration
- Problem-solving
Certification
- VA Boaters License
- CPR Certification
- YMCA Lifeguard Certification
- US Sailing Certification
Language
English: Native/ Bilingual
French: Professional
Timeline
Information Commons Assitant
Butler University Libraries
01.2025 - Current
Restaurant Hostess
Darden Restaurant Group
09.2023 - 06.2025
Brand Ambassador
American Eagle Outfitters, Inc.
09.2022 - 06.2025
Camp Counselor
YMCA of Hampton Roads
05.2021 - Current
High School Diploma - undefined
McCutcheon High School
Bachelor of Science - Neuroscience / Psychology
Butler University
Awards
Community Volunteer for The Navy Seal Foundation, Community Volunteer for Outreach Indiana, Ski-Club, Letters of Love Club, Active Member of Kappa Alpha Theta, Special Education Activist
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