Years of leadership experience
Madilynn Beese
Healthcare Director
Rowlett,TX
Summary
Dedicated Healthcare Director with over 5 years of experience leading and optimizing healthcare operations to deliver exceptional patient care. Adept at strategic planning, operations management, and team leadership, consistently driving organizational growth and performance improvement initiatives. Skilled in fostering collaborative relationships with cross-functional teams and stakeholders to deliver high-quality patient care while optimizing resource utilization. Proven track record of implementing innovative solutions to enhance efficiency, quality, and patient satisfaction within diverse healthcare settings. A passionate advocate for patient-centric care, continuous process improvement and implementation of best practices to drive organizational success in dynamic healthcare environments.
Overview
6
6
3
3
Certifications
10
10
Healthcare Experience
Work History
Director of Client and Clinician Services
The Center for Integrative Counseling & Psychology
Dallas, TX
03.2022 - Current
- Directed an operations team of 10 - 15 professionals to include client services, billing, credentialing and intern staff.
- Managed annual revenues exceeding $5 million dollars.
- Participatory member of Leadership team and the company’s strategic planning.
- Support for 40+ clinicians and service as their main point of contact.
- Fostered direct and consistent collaboration with company CEO/President, VP of Finance & Administration, and VP of Clinical Services.
- Oversight of all billing, frontline and credentialing operations and strategies.
- Ownership of community partner and provider relations.
- Driver of operational process improvement implementation strategies.
- Executor of contract negotiation and outreach strategies.
- Electronic Health Record (EHR) system manager following system transition in 2021.
- EHR (InSync) system support ticket management.
- Owner of EHR system releases and practice level configuration.
- Project Leader of transition to new Voice Over IP (VOIP) system (Ring Central) in 2023.
- Management of Voice Over IP (VOIP) systems (8x8 & Ring Central).
- Project Leader of transition to outsourced credentialing company (MedTrainer) in 2024.
- Owner of payroll reporting and management of over $400,000 monthly revenue.
- Generation of monthly invoicing to community partners.
- Generation of daily patient statements.
- Management of daily GFE (Good Faith Estimate) production.
- Management of 5+ annual EMDR (Eye Movement Desensitization and Reprocessing) training and certification sessions conducted by organization.
- Management of 40+ fee insurance provider fee schedules.
- Management of 150 - 250 daily patient payment transactions.
- Management of remittance postings (electronic, paper check, and grant-funded).
- Generation of over 150 ERA (Electronic Remittance Advice) enrollments.
- EFT (Electronic Funds Transfer) enrollments.
- Management of claims clearinghouse (Ability) and generation of 150 - 300 claims daily.
- Management of ministerial assessments.
Client Services Team Manager
The Center for Integrative Counseling & Psychology
Dallas, TX
12.2020 - 03.2022
- Oversight of Client Services Team and adherence to established policies and procedures.
- Management of new client appointment requests and incoming calls.
- Creation and maintenance of documentation and scripting.
- Compilation and documentation of referral sources.
- Maintenance and enhancement of relationships with referral sources.
- Support for 35+ clinicians and service as their main point of contact.
- Oversight of reception area, including mail, fax, and team communication.
- Management of Accounts Receivable and monthly review with billing personnel.
- Collaboration with COO, VP of Finance & CEO.
- Oversight of all billing operations.
- Project Leader of new EHR system implementation and transition in April of 2021.
- Assisting with intakes and client appointments.
- Working knowledge of insurance reimbursement, payment policies and procedures, credentialing, billing, and contract negotiations.
- Communication with CST and clinicians regarding insurance and EAP updates.
- Development and management of performance and growth of the Client Services Team.
- Experience with Therapy Notes and InSync EHR Systems.
- Promotion to Director role.
Office Manager
Family Healthcare Associates
Plano, TX
07.2018 - 12.2020
- Oversight of clinic operations.
- Implementation of quality control procedures.
- Onboarding of new employees, conduction of staff orientation and training.
- Upkeep of maintenance and work orders.
- Management of employee payroll.
- Analysis of patient charts and documentation.
- Supervision of charge entry and patient billing.
- Coordination with central billing office (CBO)
- Collaboration with various departments and locations.
- Management of de-escalations.
- Contribution to company's strategic planning.
- Conduction of staff meetings.
Education
Master of Healthcare Administration - Healthcare Administration
Texas Woman's University
Dallas08-2021
Bachelor of Science - Kinesiology
University of North Texas
Denton, TX05-2017
Skills
- Leadership / Director Experience
- Healthcare / Business Administration
- Staff / People Management / Development
- Strategic Planning & Policy Implementation
- Community Relationship Management
- Systems Management
- Project Management
- Operations Management
- Contract Management
- Payroll / Revenue Reporting
- Project Management and Ownership
- Accounts Receivables / Financial Management
- Credentialing Management
Certification
- Lean Six Sigma Yellow Belt
- Certified Medical Office Manager
- IHI Quality & Safety
References
Amy Powers
Regional Director George W. Bush Presidential Center
Email: amypowers14@gmail.com
Phone: 214-693-0829
Pam Steele
Healthcare Consultant
Email: psteele2533@gmail.com
Phone: 214-232-1606
Jodi Stewart
Director of Communications
Email: jstewart@thecentercounseling.org
Phone: 214-557-5446
Brianna Wofford Taylor
Administrative Support Specialist
Email: brianna.wofford6332@gmail.com
Phone: 931-409-6332
Taylor Rivers
Executive Assistant, Development Coordinator
Email: taylormnrivers@gmail.com
Phone: 214-551-8593
Letters of Recommendation available upon request.
Timeline
Director of Client and Clinician Services
The Center for Integrative Counseling & Psychology
03.2022 - Current
Client Services Team Manager
The Center for Integrative Counseling & Psychology
12.2020 - 03.2022
Office Manager
Family Healthcare Associates
07.2018 - 12.2020
Master of Healthcare Administration - Healthcare Administration
Texas Woman's University
Bachelor of Science - Kinesiology
University of North Texas
- Lean Six Sigma Yellow Belt
- Certified Medical Office Manager
- IHI Quality & Safety
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