Madilynn Frederick
Weatherford,TX
Summary
A dynamic leader, enhancing customer relations and boosting team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Shop Manager
Dutch Bros
05.2023 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
Barista
Dutch Bros
05.2022 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA12.2025
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ04.2023
Associate of Arts -
Pierce College
Puyallup, WA04.2021
High School Diploma -
Graham Kapowsin High School
Graham, WA04.2021
Skills
- Customer Service
- Staff recruitment
- Decision-Making
- Effective leader
- Teamwork and Collaboration
- Relationship Building
- Customer Relations
- Goal Setting
- Staff training/development
Timeline
Shop Manager
Dutch Bros
05.2023 - Current
Barista
Dutch Bros
05.2022 - 03.2023
Master of Arts - Clinical Mental Health Counseling
Liberty University
Bachelor of Science - Psychology
Grand Canyon University
Associate of Arts -
Pierce College
High School Diploma -
Graham Kapowsin High School