Madilynn Papin
Runnells
Summary
Proven leader at Texas Roadhouse Restaurant, adept in effective time management and upselling strategies, I significantly enhanced team efficiency and customer satisfaction. My expertise in safe food handling and ability to foster team collaboration resulted in a notable increase in repeat business, showcasing my commitment to excellence and positive outcomes.
Experienced with training and developing restaurant staff to deliver exceptional service. Utilizes effective training techniques to enhance team performance and ensure consistent service quality. Knowledge of hospitality standards and track record of fostering collaborative and adaptable work environment.
Overview
5
5
years of professional experience
Work History
Server Trainer
Texas Roadhouse Restaurant
03.2023 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Assistant Manager/ Key Holder
Texas Roadhouse Restaurant
01.2024 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Special Needs Associate
Brookeview Elementary
05.2023 - 01.2024
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Server/Head Bartender
Spare Time Bowl
11.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate
Journeys Shoe Store
11.2019 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Valley High School
West Des Moines, IA05-2022
Skills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
- Upselling strategies
- Team member training
- Cash handling
- Safe handling procedures
Timeline
Assistant Manager/ Key Holder
Texas Roadhouse Restaurant
01.2024 - 10.2024
Special Needs Associate
Brookeview Elementary
05.2023 - 01.2024
Server Trainer
Texas Roadhouse Restaurant
03.2023 - Current
Server/Head Bartender
Spare Time Bowl
11.2021 - 01.2023
Sales Associate
Journeys Shoe Store
11.2019 - 09.2021
High School Diploma -
Valley High School
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