Madilynn Thompson

• - Maintains and monitors aquatic exhibits, ensuring water quality and animal health.
• - Prepares animal diets, supports enrichment activities, and oversees daily feedings.
• - Provides informative, engaging guest interactions and educational support.
• - Assists in acquisition and transport of new specimens and exhibit modifications.
• Completed daily operations with efficient scheduling of feeding times, tank cleanings, and routine maintenance tasks.

• - Delivered exceptional customer service while operating POS system and food prep stations.
• - Maintained store cleanliness and prepared various food and beverage items.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.

• - Supervised and coordinated inspection operations, ensuring team productivity and quality.
• - Graded and sorted peanuts using advanced machines and computer systems.
• Collaborated with cross-functional teams for successful project completion, ensuring all safety and quality standards were met.

Handled transactions, organized product displays, conducted inventory, and managed marketing photos.

• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Lifted and stocked products weighing over 65 lbs.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• - Provided attentive guest service, managed food delivery, and maintained cleanliness.

• - Conducted seasonal peanut grading and operated inspection equipment.

• - Checked guests in/out, managed MAESTRO system, assisted with guest requests and team departments.

• - Provided prompt food delivery and excellent customer service.

• - Waitressed and performed live music; provided excellent guest experiences.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.