Madina Shomansurova

Accomplishes department objectives by managing staff; planning and evaluating department activities. Maintains staff by recruiting, selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Develops personal growth opportunities.

• Identified partnership opportunities and established favorable business connections.
• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Assessed employee performance and developed improvement plans.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.

• Investigated and resolved account issues by offering applicable options to customers.
• Helped customers prepare documents required to complete transactions and process requests.
• Supported tellers by processing transactions involving money orders, cashiers checks and payments.

• Advised customers of products and services and assisted bankers in delivering superior customer service.
• Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.