- Experiencing new cultures through travel
- Cooking for friends and family gatherings
- Therapeutic nature walks
Madina Tall
Brooklyn
Summary
Highly motivated individual with 6 years of customer service experience and custodial duties seeking a housekeeping houseman position. Skilled in lifting heavy objects, upholding high cleanliness standards, adaptability in a fast-paced environment, exceptional communication, and ensuring an excellent guest experience.
Overview
6
6
years of professional experience
Work History
Accessibility Van Driver
Smith College
Northampton, MA
09.2024 - Current
- Operated college vehicles to transport students with disabilities safely and efficiently to destinations on-and-off-campus.
- Adapted quickly to changing schedules and passenger requirements for seamless service delivery.
- Increased accessibility for disabled passengers by assisting them with boarding and alighting from the van using required equipment.
- Conducted routine inspections to assess vehicle condition and report maintenance needs.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
Customer Service Representative
SwimKids Swim Schools
Leesburg, VA
05.2023 - 08.2023
- Managed swim class registrations and maintained accurate payment records.
- Resolved customer complaints both over the phone and in-person with empathy, resulting in increased loyalty and repeat business.
- Monitored pH, chlorine, alkalinity, and water hardness and took steps to maintain pool at optimal levels.
- Inspected equipment and facilities for signs of wear or damage impacting safety while maintaining a clean pool area at all times
- Collaborated with team members to enhance customer satisfaction levels.
Crew Member
Dunkin Donuts & Baskin Robbins
Ashburn, VA
10.2020 - 08.2021
- Prepared and served high-quality beverages and desserts, ensuring customer satisfaction.
- Maintained cleanliness and organization of all areas of the establishment to promote a safe environment.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register, addressing concerns or issues promptly and professionally.
Crew Member
McDonald's
Ashburn, VA
07.2020 - 10.2020
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image and enhance customer satisfaction.
- Monitored inventory levels, restocking supplies as needed to meet demand.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor of Science - Biological Sciences
Smith College
Northampton, MA05-2026
Skills
- Reliability and punctuality
- Guest service and support
- Cleaning techniques
- Initiative-taking
- Supply stocking and heavy lifting
- Team support and collaboration
Interests
Timeline
Accessibility Van Driver
Smith College
09.2024 - Current
Customer Service Representative
SwimKids Swim Schools
05.2023 - 08.2023
Crew Member
Dunkin Donuts & Baskin Robbins
10.2020 - 08.2021
Crew Member
McDonald's
07.2020 - 10.2020
Bachelor of Science - Biological Sciences
Smith College