Summary
Overview
Work History
Education
Skills
Accomplishments
Future Goals
References
Timeline
Generic

Madis Rankin

Adkins,TX

Summary

Diligent and hardworking as well as dedicated to giving optimal animal care and support. Builds positive relationships with owners and trust with animals. Knowledgeable about grooming, exercise, and basic care. Passionate about animal health and wellness. Professional in handling basic needs, care and exercise. Motivated student seeking to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking and reliable, with strong ability . Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

3
3
years of professional experience

Work History

Dog Groomer

The Shed Dog Grooming
Adkins, TX
04.2023 - 01.2024
  • Researched new trends in dog grooming industry to stay up-to-date on best practices.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Provided customers with information on proper dog grooming techniques and pet health care advice.
  • Developed positive relationships with clients to ensure repeat business opportunities.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Bathed and dried dogs of all sizes, breeds, and temperaments.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
  • Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
  • Ensured safety of animals at all times by following established safety protocols.
  • Bathed and groomed pets using gentle techniques.
  • Assisted in resolving any customer complaints or concerns efficiently and professionally.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
  • Maintained clean and orderly play yards, kennels and cages.
  • Delivered excellent service to pet owners to drive repeat business.

Customer Service Representative

Jon Hart Design
San Antonio, TX
08.2022 - 04.2023
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Strengthened customer retention by offering discount options.
  • Improved customer service wait times to mitigate complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Increased customer satisfaction by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Updated system with order specifics and customer details, preferences and billing information.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Updated databases with new and modified customer data.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Supported sales team members to drive growth and development.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Veterinary Technician

Retama Equine Hospital
Selma, TX
10.2021 - 08.2022
  • Prepared and labeled medications and instructed client on administration.
  • Collected samples of bodily fluids to analyze for parasites or other diseases.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
  • Delivered excellent service to pet owners to drive repeat business.
  • Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
  • Performed routine laboratory procedures for hematology, urinalysis and serology.
  • Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
  • Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Conducted initial exams on pets, took vital signs and collected samples for lab.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Dispensed prescription medications upon request from veterinarians.
  • Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Operated x-ray machines and exposed radiographic films.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.

Veterinary Technician

Oak Hills Animal Hospital
Floresville, TX
12.2020 - 10.2021
  • Prepared and labeled medications and instructed client on administration.
  • Collected samples of bodily fluids to analyze for parasites or other diseases.
  • Developed educational and marketing materials detailing veterinary services.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
  • Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
  • Performed routine laboratory procedures for hematology, urinalysis and serology.
  • Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Conducted initial exams on pets, took vital signs and collected samples for lab.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Dispensed prescription medications upon request from veterinarians.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.

Education

High School Diploma -

East Central High School
San Antonio, TX
06-2021

Skills

  • Relationship Building
  • Safety Procedures
  • Hand-Eye Coordination
  • Facility Policies and Procedures
  • Verbal and Written Communication
  • Customer Service
  • Safety Precautions and Measures
  • Facilities Maintenance
  • Work Planning
  • Progress Documentation
  • Medication Administration
  • Treatment Administration
  • Human and Animal Safety
  • Teamwork and Collaboration
  • Honest and Dependable
  • Information Collection and Recording
  • Medication Documentation
  • Supply Unloading and Storage
  • Microsoft Office
  • Treatment Documentation
  • Dependable and Responsible
  • Attention to Detail
  • Problem-Solving
  • Customer Communication
  • Physical Condition Monitoring
  • Problem Identification
  • Decision-Making
  • Critical Thinking
  • Work Prioritization

Accomplishments

National Junior and Honors society through school

Completion of 1st year Dual Credit English Program

Completion in top quartile of East Central 2021 Graduating class

Future Goals

  • Further my education in Dialysis/Medical field
  • Pursue a Bachelors or Masters in Health care

References

References available upon request.

Timeline

Dog Groomer

The Shed Dog Grooming
04.2023 - 01.2024

Customer Service Representative

Jon Hart Design
08.2022 - 04.2023

Veterinary Technician

Retama Equine Hospital
10.2021 - 08.2022

Veterinary Technician

Oak Hills Animal Hospital
12.2020 - 10.2021

High School Diploma -

East Central High School

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Madis Rankin