Summary
Overview
Work History
Education
Hobbies
Timeline
Generic

Madisen Artz

Saint Augustine,FL

Summary

Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Dependable waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

11
11
years of professional experience

Work History

Social Media Manager

Schooner's Seafood House
11.2023 - Current
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Increased follower count and engagement by thousands on facebook. Created a grew Instagram to over 600 followers in 3 months.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.

Server

Schooner's Seafood House
11.2021 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing timing and multi tasking.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Photographer

That One Wave Photography
01.2013 - Current
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
  • Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Built a diverse portfolio by working with clients across multiple industries, showcasing versatility and adaptability.

Server

Beaches At Vilano
01.2020 - 09.2021
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server and Hostess

Caps On The Water
12.2015 - 01.2020
  • In charge of Hostess Scheduling
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
  • Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Surf Instructor

Endless Summer Surf School
06.2017 - 08.2017
  • Enhanced student surfing abilities by implementing personalized coaching techniques and tailored lesson plans.
  • Increased client satisfaction through consistent communication, feedback sessions, and progress reports.
  • Created a safe learning environment for students by enforcing safety guidelines and conducting equipment checks before each lesson.
  • Developed strong relationships with clients, resulting in high levels of repeat business and word-of-mouth referrals.
  • Organized surf camps and clinics to provide intensive training experiences for aspiring surfers.
  • Mentored junior instructors by sharing technical knowledge, teaching strategies, and professional insights to help them grow within the industry.

Cashier

Stir It Up
01.2015 - 06.2017
  • Key Holder to the restaurant
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Took smoothie and food orders

Education

Associate of Arts -

Saint Johns River State College
05.2021

Hobbies

  • Reading
  • Skateboarding
  • Surfing
  • Drawing professionally
  • Photography
  • Gardening
  • Yoga
  • Journaling
  • Piano and Ukelele
  • Running and Weight Lifting
  • Rock Climbing
  • Painting

Timeline

Social Media Manager

Schooner's Seafood House
11.2023 - Current

Server

Schooner's Seafood House
11.2021 - Current

Server

Beaches At Vilano
01.2020 - 09.2021

Surf Instructor

Endless Summer Surf School
06.2017 - 08.2017

Server and Hostess

Caps On The Water
12.2015 - 01.2020

Cashier

Stir It Up
01.2015 - 06.2017

Photographer

That One Wave Photography
01.2013 - Current

Associate of Arts -

Saint Johns River State College

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Madisen Artz