Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Madisen Baker

Kalaheo,HI

Summary

Driven by a passion for excellence in customer service and a proven track record in retail management, I have excelled in roles ranging from Barista at Eden Coffee to Assistant Service Manager at H-E-B, where I enhanced customer satisfaction and streamlined operations. With strong skills in clear communication and team management, I have significantly contributed to creating engaging customer experiences and fostering positive team dynamics.

Overview

18
18
years of professional experience

Work History

Barista

Eden Coffee
Koloa , HI
12.2024 - Current
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.

Assistant Service Manager

HEB Grocery Store
Texas City, TX
01.2022 - 12.2024
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained an inventory of parts and supplies, tracking orders, and ordering more supplies while still following quarterly budgets.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Ensure that the store I was located at was reflecting the integrity and heart of H-E-B, a billion-dollar company whose motto is, "because here, everyone matters."
  • Answer incoming phone calls promptly and professionally, providing assistance and information to customers, while directing them to the appropriate department as needed.

Business Center Representative

H-E-B
League City, TX
08.2020 - 12.2024
  • Maintained accurate records of all transactions processed.
  • Answered inquiries regarding services offered by the business center.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Conferred with customers by telephone or in person to provide information about products or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Facilitate and process Western Union transactions, ensuring accuracy and compliance with regulations.
  • Monitor and report on transaction volumes and performance metrics for Western Union services.
  • Assist customers with the purchase and renewal of auto tags, ensuring all required documentation is accurate and complete.
  • Facilitate customer bill payments, ensuring accuracy and security throughout the transaction process.

Cashier

H-E-B
League City
01.2017 - 12.2024
  • Greet customers warmly, assist with inquiries, and provide a positive shopping experience by addressing concerns and resolving issues promptly.
  • Accurately handle cash, credit, and debit transactions, ensuring that all purchases are scanned correctly, and payment is processed efficiently.
  • Maintained work area and kept cash drawer organized.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Ensure that the customer leaves the store happy, and wanting to return.
  • Learned roles of other departments to provide coverage and keep store operational.

Intern Youth Program Coordinator

Kalaheo Missionary Church
Kauai, Hawaii
08.2021 - 12.2023
  • Monitored behavior of youth during activities to ensure safety at all times.
  • Operating and leading a student leadership program with 12 student leaders.
  • Putting together two youth camps held up north.
  • Helping to facilitate a mission trip to Oahu.
  • Caring for and helping to raise a child from 7 a.m. to 5 p.m. every day.
  • Partnered with staff to develop and improve lessons offerings for students.

Office Intern

Psychology Office
Kauai, Hawaii
08.2021 - 03.2022
  • Aiding the current psychologist with anything she needs assistance with
  • Copied, sorted and filed records of office activities and business transactions.
  • Scanned documents into digital format for storage in an electronic database.
  • Organized physical files, tracking spreadsheets and reports.
  • Print handouts for patients and parents.

Discovery Camp
Columbus
01.2007 - 01.2021
  • Operating a kitchen to feed over 500 kids
  • Organize activities for children
  • Assist children who need help riding horses
  • Motivate kids to go outside and play
  • Create a fun and loving atmosphere
  • Handle complicated situations

Child Care
Dickinson / Katy
01.2007 - 01.2019
  • Handle complicated situations when watching children
  • Observe children while they are playing
  • Assist children when they need help
  • Communicate my rules and expectations of the children
  • Plan fun and safe activities for the kids

Education

Bachelor of Science - Psychology

Texas State University
San Marcos, Texas
05-2024

Associate of Science - General Studies

College of The Mainland
Texas City, Texas
05.2019

Skills

  • Retail management
  • Clear communication
  • Time management
  • Relationship building and management
  • Customer experience
  • Customer service and engagement
  • Operations oversight
  • Systems and software expertise
  • Records maintenance
  • Hiring and training
  • Team management
  • Heart to serve others

Languages

Spanish
Limited

References

References available upon request.

Timeline

Barista

Eden Coffee
12.2024 - Current

Assistant Service Manager

HEB Grocery Store
01.2022 - 12.2024

Intern Youth Program Coordinator

Kalaheo Missionary Church
08.2021 - 12.2023

Office Intern

Psychology Office
08.2021 - 03.2022

Business Center Representative

H-E-B
08.2020 - 12.2024

Cashier

H-E-B
01.2017 - 12.2024

Discovery Camp
01.2007 - 01.2021

Child Care
01.2007 - 01.2019

Bachelor of Science - Psychology

Texas State University

Associate of Science - General Studies

College of The Mainland

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Madisen Baker