Summary
Overview
Work History
Education
Skills
Timeline
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Madisen Dayes

Fountain,Colorado

Summary

Highly motivated Guest Experience Agent with solid experience in hospitality. Strengths include customer service, problem-solving and communication skills, all vital for ensuring guest satisfaction. Past roles have involved managing guest requests, resolving complaints, and improving overall guest experiences in a fast-paced environment. Known for maintaining high standards of professionalism while providing consistent courteous service to guests.

Overview

7
7
years of professional experience

Work History

GUEST EXPERIENCE AGENT

SONIC AUTOMOTIVE – Remote
Colorado Springs
02.2022 - 04.2024
  • Communicates information and requests effectively with customers, employees, and managers
  • Professionally answers telephones and emails with a polite, welcoming, and enthusiastic tone
  • Handles all luxury internet sales inquiries with a prompt and clear response
  • Proficient in agent Customer Relationship Management systems for tracking and maintaining customer input and follow up
  • Conducts negotiations on specifics to earn customers loyalty and business
  • Assists customers in selecting desired vehicles in our luxury inventory and relays any requested information about the vehicle and policies
  • Product knowledge of luxury brands
  • Examples: Mercedes, Land Rover, Audi, Jaguar, Lexus
  • Schedules and confirms future appointments for guest and sales consultant to meet
  • Formulates plans on a day-to-day basis to complete monthly work goals implementing the use of current protocol and procedures.

LICENSED MASSAGE THERAPIST

05.2020 - 06.2022
  • Assisted rehabilitation patients with comfort and range of motion by providing deep tissue, Swedish, trigger point and neuromuscular techniques on affected areas
  • Customized each session depending on individual client needs
  • Assess contraindications, allergies, surgeries, physical and psychological limitations before providing the services
  • Maintained records as required by federal, state and local and company regulations
  • Communicated with clients effectively on effected areas and goals for their session
  • Utilized, maintained and conducted inventory of supplies and products
  • Updated job knowledge by participating in educational opportunities
  • Updated and maintained insurance through American Massage Therapy Association and taxes
  • Motivated and encouraged clients to stretch, maintain a balanced diet and exercised with proper form to maintain the body’s proper functionality.

OFFICE MANAGER

DR. JERRY GUEVARA DC
Colorado Springs
09.2019 - 02.2022
  • Used active listening to engage and understand the patient’s chiropractic concerns for check-in purposes
  • Answered telephone calls and responded to voicemails by relaying important information to executives
  • Scheduled appointments and maintaining appointment calendar
  • Monitored office supplies and maintained stock and accountability of inventory as required
  • Interacted with patients in a professional manner
  • Established a critical and ongoing relationship with patients
  • Created an office budget and ensured its enforcement by all employees
  • Kept office rooms organized and clean to ensure everything is functional and presentable
  • Created and verified accurate payments including monthly and yearly dues.

INTERNET AND FLOOR SALES ASSOCIATE

JAGUAR/LAND ROVER
Colorado Springs
08.2017 - 08.2019
  • Approached potential clients and greeted them in a professional, welcoming manner
  • Presented the vehicles features and capabilities
  • Built, improved, and maintained effective relationships with guests
  • Assessed customers’ needs and requirements
  • Communicated and guided guests during form filing processes
  • Ensured clients had the best experience and were happy with their purchase.

BUSINESS OWNER

THERAPEUTICS
Colorado Springs

Education

Certified Neuromuscular Therapist -

03.2020

High School diploma -

Colorado Institute of Massage Therapy
05.2012

Skills

  • Customer Service
  • Detail oriented
  • Time Management
  • Negotiation
  • Teamwork
  • Multi-task
  • Organization
  • Quick Learner
  • Flexible
  • Policy Implementation
  • Excel and Microsoft proficient
  • Communication
  • System Customer Relationship Management Maintenance
  • Strong work ethic
  • TECHNICAL SKILLS
  • Software:
  • Microsoft Office (2003, 2007, 2010), SharePoint
  • Operating Systems:
  • Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8, Windows 10

Timeline

GUEST EXPERIENCE AGENT

SONIC AUTOMOTIVE – Remote
02.2022 - 04.2024

LICENSED MASSAGE THERAPIST

05.2020 - 06.2022

OFFICE MANAGER

DR. JERRY GUEVARA DC
09.2019 - 02.2022

INTERNET AND FLOOR SALES ASSOCIATE

JAGUAR/LAND ROVER
08.2017 - 08.2019

BUSINESS OWNER

THERAPEUTICS

Certified Neuromuscular Therapist -

High School diploma -

Colorado Institute of Massage Therapy

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Madisen Dayes