Madisen Laguitan
Chesapeake,VA
Summary
Dedicated worker with a background that includes a strong history in customer service work. Highly-motivated employee with desire to take on new challenges and always has a strive to master new skills. Strong work ethic, adaptability, and exceptional interpersonal skills. Great at working effectively and quickly mastering new skills. Always giving 100% in any job or task no matter the difficulty. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks, Barista
Chesapeake, VA
04.2022 - Current
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assisted customers with product selection when needed.
- Maintained accurate records of daily transactions and deposits.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Supervised and led employees to maintain productivity and customer service levels.
Chiropractic Assistant
Planet Wellness Chiropractic
Chesapeake, VA
01.2021 - 01.2023
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Scheduled appointments for patients both in person and over the phone.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Provided assistance with other duties as assigned by chiropractor or office manager.
- Checked out patients at end of visit, collecting any remaining balances due from them.
- Acquainted patients with therapy procedures by explaining purpose and results of exercises.
- Scheduled appointments for patients via phone and in person.
- Answered patient questions regarding their care plan or billing inquiries.
- Ensured cleanliness of equipment used during treatments.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Maintained patient records and updated information in the electronic health record system.
- Greeted patients, verified insurance and collected co-payments.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Inputted patient data and provided appropriate updates to records.
- Instructed patients on how to use therapeutic exercises properly at home to speed recovery time.
- Educated patients about chiropractic care to help achieve health goals.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Answered phones, scheduled appointments, and greeted patients.
- Assisted back office patient processes to reduce office wait times.
Education
High School Diploma -
KEYS
Chesapeake, VA05-2020
Skills
- Able to multitask in fast paced work environment
- Solve problems in a timely manner
- Customer service
- Good communication skills
- Able to take constructive criticism
- Work well in stressful situations
Timeline
Shift Supervisor
Starbucks, Barista
04.2022 - Current
Chiropractic Assistant
Planet Wellness Chiropractic
01.2021 - 01.2023
High School Diploma -
KEYS