Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madisen Mata

Azle

Summary

Dynamic Office Manager at Elite Health Center with expertise in electronic health records and a strong work ethic. Successfully implemented streamlined workflows, enhancing operational efficiency and improving patient satisfaction. Proven ability in financial reporting and conflict resolution, ensuring compliance with HIPAA regulations while fostering effective communication across departments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Manager

Elite Health Center
Fort Worth
12.2020 - Current
  • Maintained filing system for records, correspondence and other documents.
  • Developed effective communication strategies between departments within the organization.
  • Supervised staff members, organized schedules and delegated tasks.
  • Monitored inventory levels and placed orders when needed.
  • Assisted in recruiting, onboarding and training new employees.
  • Provided training to new hires on office policies and procedures.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Implemented an electronic health record system that streamlined workflow across departments.
  • Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
  • Performed administrative tasks such as preparing correspondence or maintaining personnel files.
  • Scheduled appointments for patients in accordance with their individual needs and preferences.
  • Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
  • Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
  • Coordinated with insurance companies to verify coverage of services rendered.
  • Resolved disputes between vendors providing services or products to the practice in a timely manner.
  • Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
  • Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
  • Provided support to physicians by organizing patient charts prior to scheduled appointments.
  • Reviewed employee time sheets for accuracy before submitting them for payroll processing.
  • Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
  • Developed and implemented office policies and procedures while adhering to HIPAA regulations.
  • Interviewed, hired and trained medical office teams and conducted performance reviews.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Managed staff scheduling and set patient scheduling policy.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Rehabilitation Technician

Davis Chiropractic Health & Wellness
Lubbock
09.2018 - 04.2020
  • Collaborated with the healthcare team to ensure that all rehabilitation goals were met.
  • Collaborated with other healthcare professionals to ensure comprehensive care for patients.
  • Assessed patient needs and provided appropriate interventions based upon evaluation results.
  • Implemented individualized treatment plans according to established protocols and standards of practice.
  • Administered therapeutic modalities such as hot and cold packs, electrical stimulation, ultrasound, paraffin baths and traction.
  • Maintained confidentiality of sensitive patient data in accordance with HIPAA regulations.
  • Provided support to patients during their therapy sessions.
  • Helped patients follow through on physician-prescribed exercise routines at home or in a facility setting.
  • Observed safety precautions when working around medical equipment or assisting patients with mobility issues.

Student Loan Representative

Discover
Phoenix
06.2018 - 08.2018
  • Processed applications for student loan consolidation and refinancing.
  • Facilitated communication between loan servicers, lenders, borrowers and third parties involved in the loan process.
  • Provided guidance on the different types of loans available and advised customers on which option best suited their needs.
  • Assisted customers with their student loan inquiries, providing accurate and up-to-date information.
  • Ensured compliance with applicable state and federal regulations pertaining to student loan services.
  • Informed customers of loan application requirements and deadlines.

Education

High School Diploma -

Valley Vista High School
Surprise, AZ
05-2017

Some College (No Degree) -

Texas Tech University
Lubbock, TX

Skills

  • Office administration
  • Electronic health records
  • Financial reporting
  • Accounts receivable
  • HIPAA compliance
  • Customer relations
  • Conflict resolution
  • Strong work ethic

Certification

  • AthenaHealth Managing Selfpay Accounts Certificate
  • AthenaHealth Common Claim Troubleshooting Certificate
  • AthenaHealth Charge Entry Certificate
  • Certified Rehab Technician

Timeline

Office Manager

Elite Health Center
12.2020 - Current

Rehabilitation Technician

Davis Chiropractic Health & Wellness
09.2018 - 04.2020

Student Loan Representative

Discover
06.2018 - 08.2018

High School Diploma -

Valley Vista High School

Some College (No Degree) -

Texas Tech University

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