Madisen Parra
Rio Rancho,NM
Summary
Dedicated Certified Pharmacy Technician with a proven track record at Smiths Food And Drug, enhancing patient care through accurate prescription filling and exceptional customer service. Skilled in customer service and workflow optimization, I excel in fast-paced environments, demonstrating strong problem-solving abilities and a commitment to team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Smiths Food And Drug
08.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Food Service Worker
Dion's
11.2022 - 08.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Education
Central New Mexico Community College
Albuquerque, NMRio Rancho High School
Rio Rancho, NM05.2022
Skills
- Strong Work Ethic
- Attention to detail
- Problem-solving skills
- Positive and professional
- Customer service
- HIPAA regulations
- Team collaboration
- Filling prescriptions
- Multitasking and organization
- Empathy and patience
- Answering customer questions
- Data Entry
- Communication (Verbal and written)
Workflow optimization
Certification
Certified Pharmacy Technician Certification (NMBOP)
Food Handlers License
Timeline
Certified Pharmacy Technician
Smiths Food And Drug
08.2023 - Current
Food Service Worker
Dion's
11.2022 - 08.2023
Education
Central New Mexico Community College
Rio Rancho High School
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