Madisen Weiler
Spokane
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
12
12
years of professional experience
Work History
Store Manager
Urban Outfitters
10.2024 - Current
- Create a unique, innovative and inspirational customer experience encompassing the Urban Outfitters lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store
- Foster a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team
- Analyze store sales results and KPI's to measure performance and create plans for business results
- Plans and coordinates merchandise flow-through
- Lead, mentor and motivate the team regarding all aspects of leadership and visual execution
- Responsible for recruitment, hiring and promotion
COMMUNITY ENGAGEMENT MANAGER
Girl Scouts of Eastern Washington and Northern Idaho
01.2023 - Current
- Assists in achieving the council's corporate goals for girl and adult membership through implementing membership strategies in assigned areas
- Implements membership recruiting strategies outlined in the council's strategic plan, annual business plan and/or other council goals through cultivation and organization of communities to generate increased girl and volunteer leads
- Cultivates relationships with appropriate community leaders, organizations, and businesses to support recruitment efforts within targeted areas to positively impact membership growth
STORE MANAGER
Aritzia
06.2021 - 12.2023
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Responsible for executing as well as educating the store management team on Sales, Floor, Business, and People Management in order to exceed daily business goals while leading a high performing and engaged store roster
- Managed the day-to-day performance of the retail team in support of the business objectives, enabling progressive career development and an incredible employee experience
- Seamlessly owned or escalated the invisible details across People, Clients, Product, Space, Risk and Operations that enable an exceptional shopping experience
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Addressed and resolved strategy issues to support sales management and guide business direction
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
STORE MANAGER
URBN Free People
12.2020 - 06.2021
- Create a unique, innovative and inspirational customer experience encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store
- Analyze store sales results and KPI's to measure performance and create plans for business results
- Plans and coordinates merchandise flow-through
- Lead, mentor and motivate the team regarding all aspects of leadership and visual execution
- Foster a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team
- Responsible for recruitment, hiring and promotion
VISUAL MERCHANDISING MANAGER
Free People
04.2019 - 12.2020
- Managed merchandising standards and maintained consistency across distribution channels
- Created look and feel of visual merchandising publications to better target specific audiences
- Create a unique, innovative and inspirational customer experience encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store
- Maintain an awareness of apparel and accessory trends and relevance to the store environment
- Analyze store sales results and KPI's to measure performance and create plans for business results
- Plans and coordinates merchandise flow-through
DEPARTMENT MANAGER / VISUAL MERCHANDISER
Hennes & Mauritz
09.2017 - 04.2019
- Oversaw the sales floor by ensuring the fluidity of business and functions in a fast-paced environment
- Analyze department sales results and KPI's to measure performance and create plans for business results
- Trained and supervised associates on customer service excellence and strong company culture
- Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization
SALES ASSOCIATE TEAM LEAD
Victoria's Secret
04.2014 - 09.2017
- Greeted and assisted customers with their needs while making compelling recommendations
- Demonstrated exceptional customer service skills, resolving customer needs efficiently and courteously
- Merchandise the sales floor as well as rotate product according to seasonality and business needs
- Developed strong relationships with key clients through regular contact and follow-up activities
PERSONAL STYLIST
Bohme Boutique
11.2013 - 09.2014
- Greeted and assisted customers while making trendy fashion recommendations
- Developed personal styling strategies based on client's budget, body type, lifestyle and fashion preferences
SALES ASSOCIATE/ CASHIER LEAD
American Eagle Outfitters, Inc
11.2012 - 11.2013
- Greet and assist customers with needs while making compelling recommendations
- Engage with customers to build rapport and loyalty
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
Education
BACHELOR OF ARTS - PUBLIC RELATIONS, MARKETING
Gonzaga University
05.2017
Skills
- Sales analysis
- Visual merchandising
- Customer service
- Inventory management
- Team leadership and coaching
- Staff recruitment
- Performance measurement
Timeline
Store Manager
Urban Outfitters
10.2024 - Current
COMMUNITY ENGAGEMENT MANAGER
Girl Scouts of Eastern Washington and Northern Idaho
01.2023 - Current
STORE MANAGER
Aritzia
06.2021 - 12.2023
STORE MANAGER
URBN Free People
12.2020 - 06.2021
VISUAL MERCHANDISING MANAGER
Free People
04.2019 - 12.2020
DEPARTMENT MANAGER / VISUAL MERCHANDISER
Hennes & Mauritz
09.2017 - 04.2019
SALES ASSOCIATE TEAM LEAD
Victoria's Secret
04.2014 - 09.2017
PERSONAL STYLIST
Bohme Boutique
11.2013 - 09.2014
SALES ASSOCIATE/ CASHIER LEAD
American Eagle Outfitters, Inc
11.2012 - 11.2013
BACHELOR OF ARTS - PUBLIC RELATIONS, MARKETING
Gonzaga University
Similar Profiles
Alexis LucaAlexis Luca
Sales Associate at Urban OutfittersSales Associate at Urban Outfitters
Hayden BermudezHayden Bermudez
Retail Sales Associate at Urban OutfittersRetail Sales Associate at Urban Outfitters
Abby BlockAbby Block
Mens and Housewares Department Manager at Urban OutfittersMens and Housewares Department Manager at Urban Outfitters
Jordan PettiesJordan Petties
Sales Associate at Urban OutfittersSales Associate at Urban Outfitters
Anthony Mark ScognamiglioAnthony Mark Scognamiglio
Aviation Electronics Technician (AT) at U.S. NavyAviation Electronics Technician (AT) at U.S. Navy