Madisen Wolf

- Founding member of Docker’s Renewals and Expansion team, focused on managing high-value customer portfolios and expanding revenue through strategic renewals and upsell opportunities.
- Collaborate with IT and executive stakeholders to ensure product value realization and contract continuity. - Regularly engage with cross-functional pods (Sales, CS, Deal Desk, Legal) to ensure a smooth customer experience and successful negotiation of renewals.

- Drive expansion conversations across segments by identifying usage trends and pain points through Salesforce and internal tools.
- Advocate for customer success while balancing business goals to meet and exceed quota targets.
- Consistently exceeded quota across multiple quarters, achieving up to 157% of goals to understand their business goals and needs.

- Managed renewal cycles and expansion strategies across 50+ accounts quarterly.
- Led customer engagement and discovery to identify business goals and align with Docker solutions.

- Developed success plans and coordinated with internal teams to mitigate risk and improve retention.

- Delivered personalized, solution-driven experiences that improved customer lifetime value.

- Prospected existing users to convert free usage into commercial contracts.
- Surpassed quota expectations consistently through strong discovery and qualification.