Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Madison Acey

South Jordan

Summary

Seeking a full-time position that provides professional challenges utilizing strong interpersonal skills, excellent time management, and problem-solving abilities. Committed to maintaining a high level of productivity and delivering exceptional results. Eager to contribute to a dynamic team and make a positive impact in a fast-paced work environment.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

MojiLife LLC
01.2020 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty, handled concerns quickly.
  • Handled day-to-day customer contact via phones, chat, and emails.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.

Assistant Store Manager

Plato's Closet
10.2013 - 05.2020
    • Reconciled daily sales transactions to balance and log day-to-day revenue.
    • Rotated merchandise and displays to feature new products and promotions.
    • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
    • Maintained positive customer relationships by responding quickly to customer service inquiries.
    • Processed payments for credit and debit cards and returned proper change for cash transactions.
    • Promoted and marketed works through social media platforms.

Education

High School Diploma -

Bingham High School

Skills

  • E-commerce platforms

  • Shipping and receiving

  • Cross-functional collaboration

  • Skilled in Microsoft productivity tools

  • Client support

  • Effective time management

  • Client-centered approach

  • Effective prioritization and scheduling

  • Strong focus on detail

Personal Information

Title: Customer Service Manager

Languages

English

Timeline

Customer Service Manager

MojiLife LLC
01.2020 - Current

Assistant Store Manager

Plato's Closet
10.2013 - 05.2020

High School Diploma -

Bingham High School

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