Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Madison Achter

Auburn,CA

Summary

Dynamic professional with extensive experience at Affordable RV Rental INC, excelling in inventory management and customer service. Proven track record in optimizing parts operations and enhancing customer satisfaction. Skilled in cost estimation and training, consistently delivering results through effective communication and meticulous attention to detail.

Overview

6
6
years of professional experience

Work History

Parts Specialist

Affordable RV Rental INC
Auburn, California
01.2025 - Current
  • Managed inventory levels and ensured accurate stock replenishment for parts department.
  • Assisted customers in selecting appropriate parts based on their needs and specifications.
  • Processed orders and coordinated shipping logistics for timely delivery of parts.
  • Trained new employees on parts identification, inventory systems, and customer service protocols.
  • Utilized inventory management software to track stock levels and order history efficiently.
  • Processed returns, exchanges, and refunds in a timely manner.
  • Organized and labeled parts to ensure easy identification and retrieval.

Insurance Estimator

Affordable RV Rental INC
Auburn, CA
12.2020 - Current
  • Analyzed project specifications to prepare detailed cost estimates.
  • Communicated effectively with team members to clarify project scopes.
  • Utilized estimating software to streamline bid preparation processes.
  • Maintained organized records of estimates and related documents for reference.
  • Generated timely proposals to clearly communicate correspondence and bid clarifications.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Service Writer

Affordable RV Rental INC
Auburn, California
01.2020 - Current
  • Greeted customers and assessed service needs for automotive repairs.
  • Created detailed work orders and documented customer concerns accurately.
  • Coordinated with technicians to ensure timely vehicle service and repair updates.
  • Managed scheduling for customer appointments and follow-up communications.
  • Provided product knowledge to customers regarding services and maintenance options.
  • Handled customer inquiries and resolved service-related issues effectively.
  • Maintained organized records of service history and customer interactions.
  • Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
  • Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
  • Communicated repair information to customers in a professional manner.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Education

Del Oro Highschool
Loomis, CA
04-2020

Skills

  • Inventory management
  • Parts identification
  • Order processing
  • Customer service
  • Training and development
  • Cost estimation
  • Attention to detail
  • Time management
  • Estimating software
  • Customer relationship management
  • Service coordination
  • Scheduling appointments
  • Estimate preparation

Accomplishments

  • 2023 Employee of the Year

Timeline

Parts Specialist

Affordable RV Rental INC
01.2025 - Current

Insurance Estimator

Affordable RV Rental INC
12.2020 - Current

Service Writer

Affordable RV Rental INC
01.2020 - Current

Del Oro Highschool

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