Madison Ackerman

• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.

• Reduced errors in patient data entry with thorough verification processes and attention to detail.
• Completed intake assessment forms and filed clients' charts.
• Contributed to a positive work environment through effective teamwork and open communication among colleagues.
• Enhanced patient satisfaction with timely and accurate information during the intake process.
• Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
• Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
• Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
• Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
• Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
• Supported office staff and operational requirements with administrative tasks.

Reviewed referral details and expectations with providers/patients and requested new referrals when necessary.

Reviewed demographic, clinical and insurance information before sending to referred specialists.

Managed up to 35 patient referrals daily through multi-line telephone system.

Prioritized referrals according to urgency and adhered to appropriate deadlines.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
• Organized paperwork such as charts and reports for office and patient needs.
• Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
• Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.