Overview
Work History
Education
Skills
Honors
Timeline
Generic

Madison Adams

Overview

4
4
years of professional experience

Work History

General Manager

Planet Fitness
11.2023 - Current

· Oversee all gym operations to ensure an exceptional experience as well as the financial success of the club.

· Serve as a strategic partner to leadership by aligning daily operations with business goals.

· Manage a team of 14 employees in accountability and disciplinary actions, hiring and training, and resolving and deescalating employee issues/concerns.

· Dual managed two clubs to standardize operations and foster a consistent, high-performance culture.

· Ensuring club is providing superior customer service by tracking statistics and reports, providing training and development, and scheduling.

· Resolve employee relations issues through effective conflict resolution and coaching.

· Maintain and create a positive, motivating atmosphere on the member and employment level.

Undergraduate Research Assistant

University Of Louisiana At Lafayette
03.2024 - 05.2025

· Conducted research on parasocial relationships under Dr. Mark Lacour, collaborating with students to design experiments and analyze data.

· Contributed and revised Abstract submitted to SEPA.

· Listed as co-author on research document.

Assistant Manager

Planet Fitness
10.2022 - 11.2023

· Assisted in the oversight of all gym operations to ensure a positive experience for staff and members.

· Assisted in managing all club expenses using specific budget requirements.

· Member service oversight: ensuring staff is providing superior customer service by tracking statistics and reports, providing training and development, and assisting in scheduling and supervising staff.

· Facilitated member requests, issues, and concerns.

Member Service Representative

Planet Fitness
09.2021 - 10.2022

· Created a positive member experience by providing exceptional customer service to all members, prospects, and guests.

· Handled all front desk activities including new member sign-ups and tours, updating and managing membership accounts, answering phones and assisting callers with various questions.

· Maintained the neatness and cleanliness of the club.

Education

Bachelor of Science - Psychology

University of Louisiana At Lafayette
Lafayette, LA
05-2025

Skills

    Communication

    Leadership

    Problem-solving

    Adaptability

    Organization

    Time-management

Honors

Taylor Opportunity Program for Students (Scholarship)  2021-2025

University of Louisiana at Lafayette Cyprus Scholarship   2021-2025

University of Louisiana at Lafayette Ray L. Barry Scholarship  2024-2025

University of Louisiana at Lafayette President’s List  2021-2025

Timeline

Undergraduate Research Assistant

University Of Louisiana At Lafayette
03.2024 - 05.2025

General Manager

Planet Fitness
11.2023 - Current

Assistant Manager

Planet Fitness
10.2022 - 11.2023

Member Service Representative

Planet Fitness
09.2021 - 10.2022

Bachelor of Science - Psychology

University of Louisiana At Lafayette
Madison Adams