· Oversee all gym operations to ensure an exceptional experience as well as the financial success of the club.
· Serve as a strategic partner to leadership by aligning daily operations with business goals.
· Manage a team of 14 employees in accountability and disciplinary actions, hiring and training, and resolving and deescalating employee issues/concerns.
· Dual managed two clubs to standardize operations and foster a consistent, high-performance culture.
· Ensuring club is providing superior customer service by tracking statistics and reports, providing training and development, and scheduling.
· Resolve employee relations issues through effective conflict resolution and coaching.
· Maintain and create a positive, motivating atmosphere on the member and employment level.
· Conducted research on parasocial relationships under Dr. Mark Lacour, collaborating with students to design experiments and analyze data.
· Contributed and revised Abstract submitted to SEPA.
· Listed as co-author on research document.
· Assisted in the oversight of all gym operations to ensure a positive experience for staff and members.
· Assisted in managing all club expenses using specific budget requirements.
· Member service oversight: ensuring staff is providing superior customer service by tracking statistics and reports, providing training and development, and assisting in scheduling and supervising staff.
· Facilitated member requests, issues, and concerns.
· Created a positive member experience by providing exceptional customer service to all members, prospects, and guests.
· Handled all front desk activities including new member sign-ups and tours, updating and managing membership accounts, answering phones and assisting callers with various questions.
· Maintained the neatness and cleanliness of the club.
Communication
Leadership
Problem-solving
Adaptability
Organization
Time-management
Taylor Opportunity Program for Students (Scholarship) 2021-2025
University of Louisiana at Lafayette Cyprus Scholarship 2021-2025
University of Louisiana at Lafayette Ray L. Barry Scholarship 2024-2025
University of Louisiana at Lafayette President’s List 2021-2025