Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madison Agnew

Butler,MO

Summary

Dynamic professional with a proven track record at Honeywell FM&T, excelling in assembly and production. Recognized for enhancing efficiency and maintaining high-quality standards through meticulous attention to detail. Strong problem-solving abilities and effective communication skills fostered a collaborative work environment, contributing to team success and operational excellence. Experienced leader with strong background in guiding teams, managing complex projects, achieving strategic objectives, and organizational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assembler Adjustor, Special-Precision

Honeywell FM&T
09.2022 - Current
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Reduced assembly errors by following detailed instructions and blueprints for each project.
  • Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
  • Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
  • Maintained high standards of cleanliness and organization, ensuring safe working environment.
  • Assembling and adjusting complex, precision parts and subassemblies.
  • Work with various tools and equipment to build and fine-tune products according to specifications.

Assistant Manager

LP Mart
08.2021 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed payroll, end of day paperwork, input invoices.
  • Maintained and ordered inventory, as well as maintaining and ordering supplies for the store.
  • Required me to run the store when the GM was out.
  • Served as both opening and closing manager depending on shift requirements and needs.
  • Served as new higher trainer.

Facility Maintenance Manager

Pilot Flying J Travel Center
07.2020 - 08.2021
  • Perform inspections on diesel and gas pumps in order to ensure proper function and prevent safety issues.
  • Required me to diagnose issues and use the proper tools to repair the problem
  • Diagnose and repair issues with air pumps, gas and diesel pumps
  • In charge of general facility maintenance and personnel
  • Required me to read, understand, and and follow repair manual and instructions in order to ensure the safety and proper functionality of equipment.
  • Involves working with my hands to repair pumps, special equipment, and general facility equipment.
  • Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
  • Managed staff of 5, created work schedules, distributed assignments, and supervised day-to-day operations.
  • Enhanced safety standards, conducting thorough facility audits and addressing potential hazards promptly.
  • Conducted regular building assessments to identify areas for improvement or necessary repairs, prioritizing projects based on urgency or impact on operations.
  • Responded effectively to emergency situations involving facilities or infrastructure issues by coordinating appropriate resources quickly and efficiently.

Shift Leader

Pilot Flying J Travel Center
02.2020 - 07.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.

Deli Associate

Pilot Flying J Travel Center
06.2019 - 02.2020
  • Effectively managed time-sensitive tasks such as food preparation while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Involved cash handling, customer service, deli management, and providing general store operations support.

BDC Representative

Jay Hatfield
01.2018 - 04.2019
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Acted as the first point of contact of a customer needing assistance with their vehicle.
  • I called out as well as received calls regarding scheduling for recalls, maintenance, selling/offering the provided incentives such as oil change packages.
  • Required excellence regarding customer service, phone skills, and time management, in order to maximize profit within our stores.
  • A large portion of this position is proper book and record keeping in order to maintain proper call records and customer specific requirements.

CSR 2

NPC International, Pizza Hut
02.2017 - 01.2018
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Trained new personnel regarding company operations, policies and services.
  • Allowed me to hone my skills in communications, record keeping, and problem solving.

Cashier/Merchandise Stocker

Big Lots
05.2015 - 11.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Involved me providing excellent assistance regarding assisting customers in finding products that we offered and product knowledge.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.

Desk Clerk

Butler Public Library
05.2011 - 05.2015
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Checked in and out designated equipment, keys, and supplies.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Maintained product organization and stocking inventory


Education

No Degree - Mechanical Engineering Technology

Pittsburg State University
Pittsburg, KS

High School Diploma -

Butler High School
Butler, MO
05-2015

Skills

  • Assembly and production
  • Problem-solving
  • Attention to detail
  • Repetitive work
  • Customer Service
  • Bookkeeping
  • Microsoft Word
  • Hand-eye coordination
  • Time management
  • Critical thinking
  • Account Management
  • Effective communication skills

Certification

  • TH Solder Certification per 9913019
  • SMT Solder Certification per 9913019

Timeline

Assembler Adjustor, Special-Precision

Honeywell FM&T
09.2022 - Current

Assistant Manager

LP Mart
08.2021 - 06.2022

Facility Maintenance Manager

Pilot Flying J Travel Center
07.2020 - 08.2021

Shift Leader

Pilot Flying J Travel Center
02.2020 - 07.2020

Deli Associate

Pilot Flying J Travel Center
06.2019 - 02.2020

BDC Representative

Jay Hatfield
01.2018 - 04.2019

CSR 2

NPC International, Pizza Hut
02.2017 - 01.2018

Cashier/Merchandise Stocker

Big Lots
05.2015 - 11.2017

Desk Clerk

Butler Public Library
05.2011 - 05.2015

No Degree - Mechanical Engineering Technology

Pittsburg State University

High School Diploma -

Butler High School

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Madison Agnew