Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Ainsworth

LA

Summary

Resolved customer inquiries efficiently, achieving a 95% satisfaction rate - problem-solving, communication, Handled high-volume calls, reducing average response time by 30%, Trained new team members, enhancing team productivity by 20%

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Kelly Connect Apple
06.2023 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Amazon
12.2020 - 03.2023
  • Provided exceptional technical support to customers, addressing hardware and software issues across various Amazon products
  • Guided customers through troubleshooting processes, enhancing their understanding and resolution of technical problems

Delivery Drivee

Spark Inc
04.2018 - 12.2024
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Education

Diploma -

NORTHSHORE TECH
05.2014

Skills

  • Customer service
  • Call center experience
  • Computer proficiency
  • Problem resolution

Timeline

Customer Service Representative

Kelly Connect Apple
06.2023 - 10.2024

Customer Service Representative

Amazon
12.2020 - 03.2023

Delivery Drivee

Spark Inc
04.2018 - 12.2024

Diploma -

NORTHSHORE TECH
Madison Ainsworth