Resolved customer inquiries efficiently, achieving a 95% satisfaction rate - problem-solving, communication, Handled high-volume calls, reducing average response time by 30%, Trained new team members, enhancing team productivity by 20%
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kelly Connect Apple
06.2023 - 10.2024
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Customer Service Representative
Amazon
12.2020 - 03.2023
Provided exceptional technical support to customers, addressing hardware and software issues across various Amazon products
Guided customers through troubleshooting processes, enhancing their understanding and resolution of technical problems
Delivery Drivee
Spark Inc
04.2018 - 12.2024
Completed on-time deliveries by choosing best and most efficient routes.
Delivered packages to customer doorsteps and business offices.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Education
Diploma -
NORTHSHORE TECH
05.2014
Skills
Customer service
Call center experience
Computer proficiency
Problem resolution
Timeline
Customer Service Representative
Kelly Connect Apple
06.2023 - 10.2024
Customer Service Representative
Amazon
12.2020 - 03.2023
Delivery Drivee
Spark Inc
04.2018 - 12.2024
Diploma -
NORTHSHORE TECH
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