Madison Ainsworth
LA
Summary
Resolved customer inquiries efficiently, achieving a 95% satisfaction rate - problem-solving, communication, Handled high-volume calls, reducing average response time by 30%, Trained new team members, enhancing team productivity by 20%
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kelly Connect Apple
06.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Amazon
12.2020 - 03.2023
- Provided exceptional technical support to customers, addressing hardware and software issues across various Amazon products
- Guided customers through troubleshooting processes, enhancing their understanding and resolution of technical problems
Delivery Drivee
Spark Inc
04.2018 - 12.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
Diploma -
NORTHSHORE TECH
05.2014
Skills
- Customer service
- Call center experience
- Computer proficiency
- Problem resolution
Timeline
Customer Service Representative
Kelly Connect Apple
06.2023 - 10.2024
Customer Service Representative
Amazon
12.2020 - 03.2023
Delivery Drivee
Spark Inc
04.2018 - 12.2024
Diploma -
NORTHSHORE TECH
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