MADISON ALEXANDER
Columbus,Georgia
Summary
I am a detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Returns Associate
TJX Companies
Columbus , GA
12.2023 - Current
- Reported any fraudulent activities associated with customer returns to management.
- Reported product damages to maintain accuracy and efficiency goals.
- Assisted customers with returns and exchanges of merchandise.
- Rotated through various departments to meet demands of business.
- Promoted sales through upselling when assisting customers with their returns or exchanges.
- Strengthened customer retention by offering discount options.
- Entered data into computer system to track all returned items, refunds, and store credits issued.
Baby-Sitter
Self-Employment
Atlanta, Georgia
06.2020 - Current
- Maintain a safe play environment
- Observe and monitor children's play activities
- Communicate with parents/guardians and share their children's daily activities and behaviors
- Regulate eating times and rest periods
- Maintain household chores like laundry and washing dishes
- Helped children with lunch times and clean up
- Cleaned classrooms to ensure a safe and clean environment.
Daycare Teacher
The Goddard School
Lawrenceville, Georgia
10.2022 - 03.2023
- Maintain a safe play environment
- Observe and monitor children's play activities
- Communicate with parents/guardians and share their children's daily activities and behaviors
- Assist in preparing food and serving meals and refreshments to children
- Led classroom activities for toddlers and preschoolers
- Assisted during transition periods from nap time to restroom breaks
- Assisted during transition periods from lunch time to nap time
- Cleaned classrooms to ensure a safe and clean environment
- Help guide children through daily learning activities.
Shift Manager
Dunkin
Grayson, Georgia
04.2021 - 09.2022
- Train and mentor new employees
- Work with new employees to establish speedy habits to improve performance
- Monitor customer and kitchen areas to ensure a clean and safe environment
- Answer customer concerns and resolve any issues customers may have
- Check supplies and restock main customer and kitchen stations
- Scheduled employees
- In charge of closing and opening systems
- Manage and mentor employees while manager is not present.
Education
High school or equivalent -
Archer Highschool
05.2022
Some College (No Degree) - Psychology
Georgia Gwinnett College
Skills
- Customer Service
- Data Analysis
- Needs Assessment
- Understanding Customer Needs
- Sales and Upselling
Personal Information
Gender: M
Timeline
Customer Returns Associate
TJX Companies
12.2023 - Current
Daycare Teacher
The Goddard School
10.2022 - 03.2023
Shift Manager
Dunkin
04.2021 - 09.2022
Baby-Sitter
Self-Employment
06.2020 - Current
High school or equivalent -
Archer Highschool
Some College (No Degree) - Psychology
Georgia Gwinnett College
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