Madison Allen
Orlando,FL
Summary
Graduate student pursuing a master's degree in health administration. Proficient in software such as Epic, ChiroTouch, Word, and Excel, excelling in patient flow, scheduling, and insurance verification. Known for creating efficient systems that enhance office operations and ensures seamless communication across departments, aiming to drive future innovations in healthcare management.
Overview
7
7
years of professional experience
Work History
Front Office Assistant
Orlando Health - Neurology
Orlando, USA
01.2024 - Current
- Developed an Excel system for tracking patients, improving office organization and follow-ups
- Proposed innovative solutions to enhance underperforming systems
- Trained and assisted other front desk staff, enhancing team productivity
- Managed communication via fax for medical records and referrals, boosting efficiency
- Introduced new organizational tactics to boost patient follow-up accuracy
- Schedule appointments, answer calls, and manage medical records, ensuring smooth daily operations
- Efficient in Epic, Word, & Excel
Front Office Assistant
Orlando Health - Interventional Spine & Pain Mgmt
Orlando, USA
01.2024 - 11.2024
- Cross-trained in Neurology and ISPM to support and enhance team capabilities.
- Addressed patient inquiries, resolving concerns, and ensuring a positive patient experience
- Assisted in the check in/ check out process for four providers
- Adapted quickly to different processes and procedures
- Worked collaboratively with team members to improve overall team performance
- Trained and informed employees about newly implemented processes
Front Office Scheduler/Chiropractic Assistant
Summit Chiropractic
Orlando, USA
04.2023 - 01.2024
- Helped to coordinate projects across different departments
- Completed a statistical report on our office financial discussions with patients
- Tracked completion rate for patients switching from active insurance billing to self-pay
- Created new and efficient systems improving office functionality
- Verified insurance claims and authorizations, reducing errors and improving claim approval rates
- Created comprehensive new patient files, integrating insurance, demographic, and radiology data
- Knowledge pertaining to billing and CPT codes
- Analyzed patient data to improve accuracy of file management
- Scheduling appointments for four providers, increasing patient handling capacity by optimizing processes
- Accurately entered data and followed up with providers, ensuring seamless communication
- Proficient in Chirotouch, Word, & Excel, ensuring smooth patient flow from check-in to checkout
- Set patients up on muscle stimulation and traction tables, ensuring pre- and post- adjustment care
Administrative Intern
Summit Chiropractic
Orlando, USA
08.2023 - 12.2023
- Sent subpoena record requests, ensuring timely and accurate legal compliance
- Auditing patient files, improving data accuracy and patient care
- Created statistical reports, enhancing data-driven decision-making
- Completed special projects assigned by office manager
- Produced recovery exercise videos with doctors, boosting patient engagement and satisfaction
- Marketed office products by formulating and designing flyers, increasing sales and visibility
Cashier Specialist
Old Navy
Sunrise, USA
08.2019 - 12.2020
- Trained new employees, enhancing team efficiency and performance
- Supervised other cashiers, ensuring a smooth check out process
- Displayed effective conflict resolution
- Ensure accurate pricing at checkout, reducing customer complaints
- Balanced cash registers at end of shifts, maintaining financial accuracy
Sales Associate
Aeropostale
Sunrise, USA
06.2018 - 07.2019
- Welcomed customers, assisted with product selection, and resolved inquiries, boosting sales through exceptional support
- Support team members to ensure a cohesive store environment and improved service delivery
- Eagerly engaged with customers to understand their needs and recommend suitable products
- Implemented creative strategies to enhance product visibility and attract new customers
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL05.2024
Minor - Business Administration
University of Central Florida
Orlando, FL05-2024
Master of Health Administration -
University of Central Florida
Orlando, FL08-2026
Skills
- Scheduling
- Insurance Verification
- Problem-solving skills
- Excel spreadsheets
- Multitasking
- Time management abilities
- Conflict Resolution
- Adaptability
- Medical Terminology
- EPIC
- Patient satisfaction
- Computer Skills
- Team coordination and collaboration
- Workspace Organization
- Customer Service
- Effective communication skills
Involvement/Awards
- ACHE Member, Current
- President's Honor Roll, 12/01/21
- Dean's List, 05/01/22
- Dean's List, 12/01/22
- Dean's List, 05/01/23
- Dean's List, 05/01/24
Timeline
Front Office Assistant
Orlando Health - Neurology
01.2024 - Current
Front Office Assistant
Orlando Health - Interventional Spine & Pain Mgmt
01.2024 - 11.2024
Administrative Intern
Summit Chiropractic
08.2023 - 12.2023
Front Office Scheduler/Chiropractic Assistant
Summit Chiropractic
04.2023 - 01.2024
Cashier Specialist
Old Navy
08.2019 - 12.2020
Sales Associate
Aeropostale
06.2018 - 07.2019
Bachelor of Science - Health Services Administration
University of Central Florida
Minor - Business Administration
University of Central Florida
Master of Health Administration -
University of Central Florida
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