Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Allen

Liberty,KY

Summary

Dynamic Customer Support expert. Who thrives in fast paced environments, with an excellent ability to multi task.

I have incredible people skills with people of all backgrounds. My compassion, empathy, and ability to be personable makes me the perfect candidate for any career that involves customer support, retention, or de-escalations.

I have thrived at every position I have had the opportunity to have, with incredible references.

I work extremely well under pressure.

Adapt very well to different programs and work tasks. I also consider myself to be very ambitious, reliable, and most importantly have a deep love for helping others.

I am truly excited and hopeful to find my next career. I am looking for something long term that may hopefully turn into a lifelong career.

Overview

10
10
years of professional experience

Work History

Customer Experience Advisor

Cornbread Hemp
Remote
09.2024 - 07.2025

I had many roles as I worked my way up the ladder through the company.

I started out in the intake department and client care.

I then moved up to a work from home position as a community liaison.

And then I worked my way into the main corporate office in administration.

Allstate

Claims Department/Catastrophe Team
Remote
08.2022 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

HR Assistant

Hitatchi
Harrodsburg, KY
07.2021 - 02.2022
  • Assisted in recruitment processes by screening resumes and scheduling interviews for potential candidates.
  • Coordinated onboarding activities, ensuring new hires received necessary training materials and resources.
  • Maintained employee records in HRIS, ensuring data accuracy and compliance with company policies.
  • Supported payroll processing by collecting and verifying employee timecards for accuracy.
  • I was unfortunately a Covid layoff

Administrator

Addiction Recovery Care
Hybrid
06.2015 - 05.2021

I had many roles as I worked my way up the ladder through the company.

I started out in the intake department and client care.

I then moved up to a work from home position as a community liaison.

And then I worked my way into the main corporate office in administration.

Education

Bachelor Of Science - Criminal Justice And Public Safety

Sullivan University
Lexington, KY
05.2019

Skills

  • Call center experience
  • Complaint handling
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Calm and professional under pressure
  • Reliability
  • Excellent communication
  • Computer skills
  • Understanding customer needs
  • Customer service excellence
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Problem resolution
  • Phone etiquette
  • Microsoft office
  • Data entry
  • Stress tolerance
  • Conflict resolution
  • Administrative and office support
  • De-escalation techniques
  • Customer retention
  • Data management

Timeline

Customer Experience Advisor

Cornbread Hemp
09.2024 - 07.2025

Allstate

Claims Department/Catastrophe Team
08.2022 - 08.2024

HR Assistant

Hitatchi
07.2021 - 02.2022

Administrator

Addiction Recovery Care
06.2015 - 05.2021

Bachelor Of Science - Criminal Justice And Public Safety

Sullivan University
Madison Allen