Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Allen

Arlington

Summary

Experienced office manager with 7+ years of diverse management experience, specializing in customer service, office administration, cross-functional leadership, and communication. Proven track record of providing administrative support, implementing process improvements, and enhancing operational efficiency. Detail-oriented and skilled at managing multiple clerical tasks with precision. Expert in client engagement to elevate satisfaction levels and exceed expectations.

Overview

9
9
years of professional experience

Work History

Office Administrator

All Dry Services
01.2024 - 06.2025
  • Managed daily office operations, ensuring efficient workflow and communication among team members.
  • Organized and maintained filing systems, enhancing document retrieval and reducing processing time.
  • Supported payroll processing by verifying employee hours and maintaining accurate records.
  • Utilized office software to prepare reports, contributing to informed decision-making processes.
  • Responded to inquiries promptly, fostering positive relationships with clients and vendors.
  • Implemented inventory management practices, streamlining supply ordering and usage tracking.

Office Administrator

Wholesale Office Machines
05.2019 - 01.2024
  • Streamlined cross-functional duties, including organizing files, correspondence, scheduling, and task coordination.
  • Relayed prime clerical and administrative support, including handling office correspondence, scheduling appointments, directing calls to appropriate personnel, and maintaining well-organized office supplies.
  • Provided top-level support duties in managing overall office operations and special projects, ensuring an organized office environment by maintaining in-depth knowledge of operational policies and standard procedures.
  • Assisted in data input tasks, collecting and compiling information into spreadsheets and databases to prepare reports.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

General Manager

Clark and Associates
01.2020 - 04.2021
  • Conduct an in-depth analysis of the inbound call center’s operations, including its performance and efficiency measures, and develop measurable service goals to enhance operational efficiency and customer satisfaction.
  • Deliver successful outcomes in a high-pressure environment by fostering collaborative and supportive work settings.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed high-volume calls, ensuring timely and accurate responses to customer needs.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Office Assistant

Wholesale Office Machines
05.2016 - 05.2019
  • Maintain in-depth knowledge of office operations to provide exemplary services and create a positive customer experience, support office visitors through effective issue resolution and accurate handling of administrative duties.
  • Ensure operations efficiency by updating databases, preparing purchase orders, and consistently tracking invoices.
  • Apply technical proficiencies and attention to detail in maintaining computer and physical filing systems, updating databases, managing accounts, organizing customer data & information, and generating reports.
  • Proactively monitor the office’s statistics, variances & expenditures while identifying improvement gaps and implementing measures to maintain well-stocked office supplies and overall organizational efficiency.
  • Coordinated and managed incoming communications, handling a daily average of 30 to 45+ calls, emails, and letters, and ensured their prompt distribution to the relevant staff members.

Education

HIGH SCHOOL DIPLOMA -

Terrel High School
05.2018

Skills

  • Office Administration: Front-Office Operations Management General Administrative Support Clerical Support
  • Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint) QuickBooks (Intuit QuickBooks) Google Suite
  • Scheduling & Task Organization
  • Project & Program Management
  • Database entry
  • Risk Mitigation
  • Call monitoring
  • Database & Reports Handling
  • Business Correspondence
  • Attention to Detail
  • Payroll administration
  • Call center background

Timeline

Office Administrator

All Dry Services
01.2024 - 06.2025

General Manager

Clark and Associates
01.2020 - 04.2021

Office Administrator

Wholesale Office Machines
05.2019 - 01.2024

Office Assistant

Wholesale Office Machines
05.2016 - 05.2019

HIGH SCHOOL DIPLOMA -

Terrel High School

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