Madison Ambrose
Seattle,WA
Summary
Collaborative leader with dedication to relationship building with focus on promoting a collaborative, empowering work culture. Major strengths include content creation, media production, project management, e-commerce, office management, and exceptional customer and client services. Highly committed to hard-working mentality with expertise in critical thinking, resourcefulness, problem solving, and verbal and written communication.
Overview
3
3
years of post-secondary education
20
20
years of professional experience
Work History
Project Manager
Private Company
Seattle, WA
04.2019 - 08.2020
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Designed and implemented online marketing strategies through email campaigns, affiliate programs, Google AdWords, and provided deep analysis on metrics and company KPIs with complete focus on UX and UI.
- Decrease customer service claims for e-commerce by 60% by implementing new packaging program saving company $10,000 annually in damaged shipments
- Created videos, ads, landing pages, graphics, and other assets to assist sales teams in continual customer service and sales retention.
- Revived social media platforms and built ad campaigns in collaboration with multiple teams and clients.
- Introduce shooting photography in house to refresh products for company products for websites.
Media Production Coordinator
Multiple Affiliates
New York City, NY
09.2011 - 03.2019
- Orchestrated project management from concept to editing for print, commercial, and television productions.
- Interfaced with clients to define project scopes of work, including budgets, procurement creative vision and deliverable schedules.
- Managed set operations to include shooting schedules, call sheets, locations, travel planning, food services, equipment, and set staging.
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation on set.
- Set and maintained high standards of quality for over 250 projects.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Corporate Customer Service Manager
American Furniture Warehouse
Denver, CO
06.2015 - 09.2017
- Provided ongoing support to include departmental oversight in sales, customer service, accounts payable, accounts receivable, purchasing, financing, delivery, and repair services.
- Managed customer accounts, maintained vendor relations, reconciled account discrepancies, updated pos systems, generated reports, audited inventory, and handled all high-level customer complaints.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
- Resolved concerns with products or services to help with retention and drive sales.
- Handled 50-75 calls per day to address customer inquiries and resolve concerns
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Television Production Stylist Assistant
KUSA, 9
Denver, CO
03.2013 - 09.2017
- Coordinated with producers and talent to create program content, new ideas and segments for Optimum Wellness daytime television program.
- Managed digital assets and resources for business, promotional and routine filming use.
- Stayed alert, active and ready to respond to any request at any time using variety of available resources for production staff and clients from 5-20 people
- Supervised wardrobe, props, and makeup needs for several actors simultaneously on remote shoot location.
- Maintained schedules, managed deadlines and interfaced with teammates to support screen stylist and production activities.
Call Circulation Clerk
Denver Public Library
Denver, CO
07.2013 - 08.2017
- Assisted books and borrowing department in daily circulation tasks, and helped all patrons with resources and technical guidance.
- Performed as ambassador for community outreach and connected patrons with community resources, programming, and support.
- Maintained up-to-date knowledge of office machinery, including printers, computers, copiers and fax machines, to best assist visitors.
- Delivered library materials to patrons at various locations for Bookmobile program this included routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Designed and taught teen filmmaking classes for content creation at home.
- Created two weekly program classes that serviced community needs and improved youth engagement such as crafting, cooking, computer technology and family science classes with up to 50 patrons.
Education
Associate of Arts -
Internship, Lighting Studio Services
Denver, CO 01.2011 - 05.2011
Bachelor of Fine Arts - Film Cinematography
Colorado Film School
08.2008 - 05.2011
Skills
MS Office
G Suite
Spreadsheets
Adobe Creative Suites
Final Cut Pro
MacOS and Windows Operating Systems
Wordpress
Content Management Systems
Social Media Expert
Asana, Trello, Dropbox
Quickbooks
Sales Force, CRM
E-commerce Platforms
Canva
Cloud Management
Compliance Management, Data Security
Customer Service
Creative problem solving and Adaptability
Administrative support
Staff education and training
Excellent verbal and written communication
Video Editing
Motion and Still Photography
Timeline
Project Manager
Private Company
04.2019 - 08.2020
Corporate Customer Service Manager
American Furniture Warehouse
06.2015 - 09.2017
Call Circulation Clerk
Denver Public Library
07.2013 - 08.2017
Television Production Stylist Assistant
KUSA, 9
03.2013 - 09.2017
Media Production Coordinator
Multiple Affiliates
09.2011 - 03.2019
Associate of Arts -
Internship, Lighting Studio Services
01.2011 - 05.2011
Bachelor of Fine Arts - Film Cinematography
Colorado Film School
08.2008 - 05.2011