Madison Amick
Lancaster,OH
Summary
Ambitious employee equipped to handle front desk/call center operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Also, highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
Receptionist
Columbus Obgyn
Grandview , OH
11.2023 - Current
- Responded to inquiries from internal staff members regarding office operations.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Developed and maintained a filing system for essential documents, improving office organization.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Assisted with onboarding of new employees by providing orientation information and support.
To-Go Specialist
Olive Garden
Lancaster , OH
09.2018 - 08.2023
- Communicated effectively with co-workers regarding new specials or changes in menu items.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
- Checked temperatures of hot foods regularly to make sure they were kept at safe serving temperatures.
- Received incoming deliveries from vendors and checked contents against purchase orders for accuracy.
- Operated cash register, collected payment from customers and provided change when necessary.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Ensured that all food safety regulations were followed during meal preparation process.
- Assisted kitchen staff with food preparation tasks such as chopping vegetables or prepping sauces.
- Adhered to company policies related to health codes and safety regulations at all times.
- Assisted other team members in completing tasks when needed.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Monitored expiration dates on products stored in coolers or freezers to ensure freshness of ingredients used in meals.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Greeted customers in a friendly manner and took orders for to-go items.
- Helped facilitate communication between different divisions within the organization.
- Contributed to the development of strategies for improving team performance.
- Addressed customer inquiries by providing timely responses via email or telephone calls.
- Collaborated with other teams to ensure successful completion of tasks.
Education
Columbus State Community College
Columbus, OHSkills
- Scheduling
- Administrative Support
- Spreadsheet tracking
- Office Administration
- Multitasking and prioritization
- Customer Service
- Excellent Communication
- Punctual and Reliable
- Problem-solving aptitude
- Organization skills
- Basic Math
Timeline
Receptionist
Columbus Obgyn
11.2023 - Current
To-Go Specialist
Olive Garden
09.2018 - 08.2023
Columbus State Community College
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