Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Madison Armstrong

Wiggins,MS

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representive

Maximus Federal
10.2021 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Made recommendations to costumers about products and services
  • Multi-Tasking
  • Used several computer systems on daily basis
  • Was able to navigate flexible schedule

Education

High School Diploma -

Stone High School
Wiggins, MS
08-2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Effective Time Management

Certification

  • Verint Workforce Optimization Advanced User Verint Systems.

Languages

English
Full Professional

Timeline

Customer Service Representive

Maximus Federal
10.2021 - Current

High School Diploma -

Stone High School

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Madison Armstrong