Madison Ashcraft
Benbrook,TX
Summary
Dedicated and compassionate with progressive career history in direct patient/customer relations, triage, and care coordination in fast-paced environments. Proven to remain calm under pressure and skillfully handle high acuity patients, rapid response situations, and collaborative problem solving circumstances. Consistently developing strong relationships with others through empathetic communication, respectful attitude and excellent customer service. Knowledgeable about EMR charting, administrative tasks/skills and interdisciplinary collaboration focused on optimizing organized care and support. Quality-focused and efficiency-driven leader.
Overview
6
6
years of professional experience
Work History
Registered Nurse
Baylor Scott & White All Saints Medical Center
02.2023 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Updated patient charts with data such as medications and multi-modal therapies/procedures to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Audited charts and reviewed clinical documents to verify accuracy.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Customer Experience Specialist
Nordstrom
05.2018 - 06.2019
- Accessed company-specific software mediums to facilitate collaboration with banking, high-profile accounts, shipping distributors, and designer merchandise producers.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
- Created and maintained detailed database to develop promotional sales.
Emergency Medical Scribe
Envision Physician Services
10.2020 - 12.2020
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Utilized Meditech and Epic charting systems to input information into computerized patient record system.
- Performed various administrative tasks by filing, copying and faxing documents.
- Provide efficient completion of legal healthcare charting to best assist medical professionals during direct patient care.
- Complete clear, organized, and concise paperwork for the benefit of the patient’s future plan of care.
- Produce educated and medically eloquent verbiage within paperwork to increase efficiency and workability for additional professionals involved in patient care.
- Ensure that all interventions, orders, and additional medical information are properly documented to increase patient education, compliance, consent, and awareness of their medical history and current status.
- Collaborated and communicated effectively with multidisciplinary teams to ensure client satisfaction, coordination of care, and adherence to established standards.
- Organized all details pertaining to examinations, treatment plans, lab results, and other details directly into the charts.
- Accompanied physicians and team members throughout the day in fast-paced, multi-task-oriented environments.
Special Needs Caregiver
Private Hire - Marcia Jennings
06.2018 - 08.2021
- Provided compassionate care and a safe environment for Special Needs
- Delegate proper medication administration in the mornings according to the patient’s schedule
- Effectively operate patient’s feeding mechanism, in addition to staying on top of nutritional intake
- Assist patient with home accomplishments, goals, and exercises
- Provide positive reinforcement for patient regarding behavioral instruction, social cues, and instruction on how to function independently Promote patient growth via reading, journaling, and self-reflecting
- Widening spectrum of patient communication with self, and others in a healthy way to express feelings and thoughts
Promote individuality, while encouraging patient’s hobbies and interests - Assessed for signs of physical distress and provided assistance, such as stopping activities and administering basic medical care when needed Promoted a fun, safe, and inclusive environment by monitoring patient's activity to identify and address behavioral issues.
- Accomplished expectations incorporating nutrition, consistency in physical activity, and behavioral care plan goals
Post-Surgical Care
Private Hire - Joe & Paula White
10.2020 - 11.2020
- All equipment and supplies required for planned activities were gathered, prepared, operated, and maintained by me.
- Explained the principles, techniques, and safety requirements of various activities to assist the patient in avoiding injury.
- Assessed and evaluated for signs of physical distress in the patient and provided assistance, such as stopping activities and administering basic medical care.
- Administered prescribed medications according to regimen instructions for therapeutic care
- Assisted with diagnostic and treatment procedures, as well as the setup and operation of specialized medical equipment.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted with daily living activities such as personal hygiene, feeding, and ambulation.
Hospice Caregiver
Private Hire - Keith & Kim Pope
06.2019 - 07.2019
- Assist Dementia patients with day-to-day needs and promote a personalized routine to assist the patient with healthy reorientation and increased familiarity with their previous lifestyle.
- Provide compassionate care and effective communication concerning end-of-life care and comfort.
- Provide therapeutic communication with family members to assist with healthy means of coping,understanding, and knowledge in regard to the patient's overall status and healthcare plan.
- Assist with coordinating resources for family support in regard to emotional, mental, and spiritual care.
- Operation and monitoring of oxygen machine in patient’s home, as well as management of specialized equipment as needed.
- Organization and utilization of associated medical equipment, prescribed medications, and communication with the healthcare team.
- Provide supportive measures to ensure safety, validation, and smooth transitions of care.
- Promote and accomplish psychological comfort mechanisms through guided reflection of past memories with photographs, scrapbooks, story-telling, and music therapy.
- Assisted the patient with remembering instrument fluency, and encouraging brain exercise activities to promote joy and mental presence.
- Encourage and support family involvement, care, and presence within the patient's home to bring comfort,joy, and mental wellness.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
Education
Associate of Science - Nursing
Weatherford College
Weatherford05.2022
Skills
- Critical Care
- Case Management
- Care Planning
- Data Collection
- Emergency Response
- Medical Assessment
- Medical Recordkeeping
- Patient Management
References
- Stephanie Carter
817-505-7505
Baylor Scott & White All Saints Clinical Team Lead
stephaniecarterahcs@gmail.com
- Jonathan Valadez
817-849-4900
Nordstrom
jonnyvaladez@gmail.com
- Kyle Deaton
214-217-1911
Envision Physician Services
Kyle.deaton@envisionhealth.com
- Paula & Joe White
817-925-5783
Private Post-Surgical Respite Care
paulakwhite@sbcglobal.net
- Marcia Jennings
682-225-0646
Private Special Needs Respite Care
marcia.jennings7@icloud.com
- Kim & Keith Pope
281-794-3815
Private Hospice Care
Kpope@kingwoodcable.com
Timeline
Registered Nurse
Baylor Scott & White All Saints Medical Center
02.2023 - Current
Emergency Medical Scribe
Envision Physician Services
10.2020 - 12.2020
Post-Surgical Care
Private Hire - Joe & Paula White
10.2020 - 11.2020
Hospice Caregiver
Private Hire - Keith & Kim Pope
06.2019 - 07.2019
Special Needs Caregiver
Private Hire - Marcia Jennings
06.2018 - 08.2021
Customer Experience Specialist
Nordstrom
05.2018 - 06.2019
Associate of Science - Nursing
Weatherford College