Madison Bach
Summary
Motivated and resourceful administrative professional with over 7 years of experience delivering invaluable support to high-achieving executives, clients, and office staff. A demonstrated track record showcases efficient handling of professional needs with meticulous organization and precision. Proven ability to adeptly manage demanding workloads in fast-paced and ever-evolving environments.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Nordstrom
03.2019 - Current
- Executed seamless schedule coordination and calendar management for senior executives and directors, ensuring optimal time utilization, timely appointments, and efficient prioritization of tasks.
- Exercised strict confidentiality and discretion in handling sensitive executive-level information, including personnel records, maintaining the highest standards of privacy and professionalism.
- Managed executive inboxes and streamlined correspondence, enhancing communication channels and optimizing overall business processes.
- Coordinated end-to-end travel logistics for executives, orchestrating seamless itineraries, accommodations, and transportation with meticulous attention to detail, ensuring efficient and stress-free travel experiences.
- Played a pivotal role in onboarding new employees and creating immersive onboarding materials.
- Skillfully organized and coordinated conferences, monthly meetings, events, and engaged in various ad hoc projects.
- Directed expense activities and executed thorough reconciliation processes, ensuring the accuracy and integrity of financial records.
- Produced meticulously organized office files, updated spreadsheets, and crafted presentations to support executives and elevate team productivity.
Office Administrator
Specialty Practice
02.2017 - 03.2019
- Provided comprehensive administrative support to business owner, managers, and colleagues.
- Greeted and assisted patients warmly, promptly answered phone calls, and ensured timely responses to emails and voicemails.
- Utilized software programs to efficiently schedule appointments, maintain accurate daily production reports, and input patient data.
- Meticulously proofread and edited confidential documents, letters, and correspondence.
- Accurately processed incoming payments from patients and insurance companies, coordinated benefits, and submitted insurance claims.
- Managed referral and treatment tracking systems, enhancing patient care, follow-up, and scheduling.
- Contributed to a harmonious and productive work environment by consistently completing daily administrative tasks.
Associate, Assistant and Department Manager
Nordstrom
05.2014 - 03.2017
- Ascended through ranks, achieving role of Business Manager for department generating $1 million in revenue, leading a team of over 10 members.
- Spearheaded coaching and development initiatives, empowering team to consistently deliver outstanding customer service and meet all job requirements.
- Maintained communication with regional managers, providing daily, weekly, and monthly reports on business performance and strategic plans.
- Skillfully compiled business data and results to generate comprehensive reports used in meetings and employee performance evaluations.
- Conducted thorough interviews with job applicants and conducted comprehensive training sessions for new employees, covering position requirements, company technology, and product knowledge.
Skills
- Executive Administrative Support
- Schedule & Calendar Management
- Executive Correspondence & Email Management
- Travel Planning & Coordination
- Project Management
- Employee Onboarding
- Expense Tracking & Reconciliation
- Microsoft 365, Microsoft Teams, Concur, Coupa, Workday, ServiceNow
Volunteering
Non-Profit Dog Rescue | October 2019 - Present
Administrative Lead, Social Media Manager, Adoption Specialist, Dog Handler
- Volunteer Management: Recruit, train, and supervise volunteers to assist with various aspects of rescue operations, such as dog care, transport, and fundraising.
- Foster Care: Screen, coach, and support new foster families. Match dogs with suitable foster homes based on their individual needs and work closely with foster parents to monitor progress.
- Intake and Assessment: Coordinate the intake of dogs from various sources, ensuring their health and safety. Evaluate behavior, medical needs, and temperament to develop appropriate care plans.
- Adoption Process: Facilitate the adoption process, including conducting interviews with potential adopters, home visits, and post-adoption follow-ups.
- Community Engagement: Promote awareness of our organization's mission and engage with the community through events, outreach programs, and social media to encourage adoption and support.
- Record Keeping: Maintain comprehensive records of dog rescue activities, including intake, medical history, and adoption records.
Timeline
Executive Assistant
Nordstrom
03.2019 - Current
Office Administrator
Specialty Practice
02.2017 - 03.2019
Associate, Assistant and Department Manager
Nordstrom
05.2014 - 03.2017