Madison Bailey
Conway,AR
Summary
Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while completing store operational tasks. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
TJX Companies
03.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Administrative Coordinator/Key Carrier
TJX Companies
07.2021 - 03.2022
- Managed store personnel by delegating tasks and supervising daily operations.
- Completed Cash Office procedures daily to ensure accurate cash handling.
- Training new cash office associates to ensure proper processing of store funds.
- Involved in the hiring process by scheduling interviews and leading orientations with new hires.
- Acting as "Manager On Duty" when management team was not present in the store.
- Close and open the store while managing associates in daily tasks.
Merchandise Associate
TJX Companies
08.2020 - 07.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced and thanked all customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
- Organized store merchandise racks by size, style, and color.
Merchandise Coordinator
TJX Companies
01.2020 - 08.2020
- Answered customer questions regarding store merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored and analyzed sales records and consumer purchasing trends.
- Supervised departmental employees.
- Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
- Verified products appeared at correct locations in proper quantities.
Customer Experience Coordinator
TJX Companies
09.2016 - 01.2020
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Helped customers understand return policies and processed items.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Created successful promotions such as giveaways and membership drives.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Merchandise Associate
TJX Companies
03.2016 - 09.2016
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Assisted with front end coverage as needed during peak business hours.
Education
High School Diploma -
Springdale High School
Springdale05.2017
Skills
- Operations Oversight
- Store Opening and Closing
- Customer Service Management
- Staff Scheduling
- Problem-Solving
- Mentoring and Coaching
- Goals and Performance
- Relationship Building and Management
- Team Building and Leadership
- POS Systems Operations
- Hiring and Training
- Stock Management
Timeline
Assistant Store Manager
TJX Companies
03.2022 - Current
Administrative Coordinator/Key Carrier
TJX Companies
07.2021 - 03.2022
Merchandise Associate
TJX Companies
08.2020 - 07.2021
Merchandise Coordinator
TJX Companies
01.2020 - 08.2020
Customer Experience Coordinator
TJX Companies
09.2016 - 01.2020
Merchandise Associate
TJX Companies
03.2016 - 09.2016
High School Diploma -
Springdale High School