Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Baker

Keller,TX

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Professional Dog Groomer

Bubbly Paws
03.2023 - Current
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Educated visitors and staff on proper animal care and handling.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Dog Groomer/Manager

Diggidy Dog
01.2022 - 10.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Educated visitors and staff on proper animal care and handling.

Dog Bather/Receptionist

Diggidy Dog
05.2019 - 01.2022
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Delivered continuous focus and attention to animals, promoting high level of care and oversight.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Crew Member

Raising Cane's
01.2019 - 05.2019
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Collaborated with team members to complete orders.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Party Hostess/Cashier

Chuck E. Cheese
01.2018 - 04.2018
  • Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
  • Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
  • Kept facilities clean and prepared party areas promptly for upcoming events.
  • Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
  • Protected young guests by monitoring activities and maintaining strong perimeter for activities.
  • Maintained party areas during busy events for as many as 50 guests.
  • Completed accurate reports highlighting activities, revenue and any notable incidents.
  • Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Planned parties according to customer specifications.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Decorated and set tables in accordance with party themes and age groups.
  • Resolved conflict to maintain fun, positive and safe event environments.

Party Hostess

Urban Air Trampoline Park
10.2017 - 01.2018
  • Met needs of customer special requests to promote positive party experiences and build loyal clientele.
  • Explained facility attractions to party guests and answered customer questions.
  • Cheerfully briefed customers on facility rules, amenities and party policies.
  • Prepared and served meals, beverages and desserts to party guests.
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.
  • Arranged tables and seating to comfortably seat party guests.
  • Adhered to strict party schedule to avoid overbooking or delay of parties.
  • Completed party checklist to confirm each party received contracted elements of party package.
  • Prepared facility liability waivers and verified customers' completion before starting children's birthday parties.
  • Completed opening and closing checklists of facility to verify security of building, staff and parking area.

Education

No Degree - Funeral Service And Mortuary Science

Dallas Institute of Funeral Service
Dallas, TX
05.2022

Prerequisites -

Tarrant County College District
Fort Worth, TX
01.2022

High School Diploma -

Texas Virtual Academy At Hallsville
Hallsville, TX
05.2020

Skills

  • Staff Management
  • Team Leadership
  • Verbal and Written Communication
  • Sales and Marketing
  • Active Listening
  • Account Management
  • Typing Proficiency
  • Critical Thinking

Certification

CPR/First Aid December 2022 to December 2024 Additional Information Microsoft Certified

Timeline

Professional Dog Groomer

Bubbly Paws
03.2023 - Current

Dog Groomer/Manager

Diggidy Dog
01.2022 - 10.2022

Dog Bather/Receptionist

Diggidy Dog
05.2019 - 01.2022

Crew Member

Raising Cane's
01.2019 - 05.2019

Party Hostess/Cashier

Chuck E. Cheese
01.2018 - 04.2018

Party Hostess

Urban Air Trampoline Park
10.2017 - 01.2018

No Degree - Funeral Service And Mortuary Science

Dallas Institute of Funeral Service

Prerequisites -

Tarrant County College District

High School Diploma -

Texas Virtual Academy At Hallsville

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Madison Baker