Madison Baker
Saint Augustine,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving techniques
Overview
6
6
years of professional experience
Work History
Medical Scribe
Saint Augustine Foot Ankle And Vein
03.2023 - Current
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
- Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
Assistant Manager
Pet Paradise Resort
06.2020 - 03.2023
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Insurance Customer Service Representative/Team Leader
Health Insurance Alliance
07.2018 - 02.2020
- Trained new customer service representatives on best practices, policies and procedures.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Health Management And Clinical Assistance
Saint Johns River State College
Saint Augustine, FL2025
Skills
- Detail-oriented approach
- Time Management Aptitude
- Pharmacology Awareness
- Patient history understanding
- Patient chart auditing ability
- Documentation skills
Accomplishments
Promotional history with current and past employers
Timeline
Medical Scribe
Saint Augustine Foot Ankle And Vein
03.2023 - Current
Assistant Manager
Pet Paradise Resort
06.2020 - 03.2023
Insurance Customer Service Representative/Team Leader
Health Insurance Alliance
07.2018 - 02.2020
Associate of Science - Health Management And Clinical Assistance
Saint Johns River State College
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