Madison Banegas
Morehead City,NC
Summary
Accomplished 911 Assistant Shift Supervisor at Carteret Emergency Communications, adept in critical thinking and leadership. Excelled in enhancing team performance and emergency response efficiency, demonstrating exceptional communication and adaptability. Passionate trainer, life-long student, high performer.
Overview
3
3
years of professional experience
1
1
Certification
Work History
911 Assistant Shift Supervisor
Carteret Emergency Communications
08.2022 - Current
- Providing support to the shift supervisor with the monitoring of subordinate radio and phone communications.
- Acting as shift supervisor in the absence of the shift supervisor.
- Communications Training Officer- providing comprehensive training to new hires and assuring documentation of progress and compliance with agency policies, protocols, and procedures.
- Assisting in creating a positive work environment by organizing team-building activities.
- Possessing a deep understanding of adult learning principles and providing feedback on-the-fly to members of my team when breakdown of a policy or protocol is needed.
- Utilizing incident command training, managing larger scale fire and law incidents as they arise
- Managing CAD system inputs
- Maintaining professionalism and tact in stressful situations
911 Telecommunicator
Carteret Emergency Communications
03.2021 - 08.2022
- Serving a county-wide population that averages over 60,000 people, I am part of a team that gets the privilege to be the First, first responder in times of crisis, emergencies, and non-emergencies.
- Performing critical radio and communications duties for 11 law enforcement and 19 fire and EMS services, as well as coordinating with neighboring local, state, and federal agencies when needed.
- Operating advanced dispatch and telephone equipment, receiving and transmitting emergency calls, ensuring swift and accurate responses.
- Maintaining communication during emergencies, and utilizing specialized systems for criminal information and TDD telecommunications.
- This role demands strong judgment, adherence to procedures, and effective coordination under pressure, contributing to public safety and welfare through efficient emergency response facilitation.
Education
High School Diploma -
West Carteret High School
Morehead City, NC06.2016
Skills
- Active Listening
- Excellent Communication
- Critical Thinking
- Data Entry
- Interpersonal Interaction
- Leadership
- Customer Service
- Multitasking
- Adaptability/Flexibility
- Quality Assurance
- Organization
Certification
- FEMA Training - Over 20 Independent study certifications
- FEMA ICS All-Hazards Resource Unit Leader training
- Recipient of the FEMA Professional Development Series certificate
- NENA Excellence in Dispatch certificate
- IAED Dispatch certificates, to include QA
- APCO Communication Training Officer
- DCI Module 1-3, 7 certifications
- Security Awareness trainings
- BLS Provider since 2021
- RapidSOS mapping system certifications
Timeline
911 Assistant Shift Supervisor
Carteret Emergency Communications
08.2022 - Current
911 Telecommunicator
Carteret Emergency Communications
03.2021 - 08.2022
High School Diploma -
West Carteret High School
Similar Profiles
Wilfredo Izaguirre JrWilfredo Izaguirre Jr
911 Telecommunicator at Carteret County Government Emergency Services911 Telecommunicator at Carteret County Government Emergency Services
Kayla LorenzoKayla Lorenzo
Telecommunications Supervisor at Carteret Emergency ServicesTelecommunications Supervisor at Carteret Emergency Services
Robbie StameyRobbie Stamey
911 Telecommunicator II at Iredell County Emergency Communications911 Telecommunicator II at Iredell County Emergency Communications