Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Madison Barker

Springfield,IL

Summary

Seasoned Front of House Manager from Finley's Taphouse, adept in staff management and POS system operations. Excelling in customer service delivery, I led server sales for several years and played a key role in enhancing guest satisfaction. My approach combines effective team building with strategic upselling, significantly improving dining experiences. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front of House Manager

Finley's Taphouse
Springfield, IL
10.2020 - Current
  • Oversee day-to-day operations of the front of house, ensuring a smooth and efficient dining experience for all guests.
  • Manage and train a team of servers, hosts, bartenders, and bussers, ensuring exceptional service standards, and proper workflow.
  • Handle customer complaints and resolve issues promptly to maintain guest satisfaction and retention.
  • Collaborate with kitchen staff to ensure timely, accurate orders.
  • Monitor and maintain the cleanliness and organization of the dining area, bar, bathrooms, and entrance.
  • Utilize the POS system for order entry, payment processing, and inventory tracking.
  • Maintaining strong relationships with customers, addressing feedback, and personalizing their dining experience.
  • Provide high-quality service to guests in a fast-paced environment while maintaining a friendly, professional demeanor.
  • Delegated work to staff, setting priorities and goals.
  • Coached and developed team members to support employee growth and development.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques, menu knowledge, and communication skills to promote positive experiences.
  • Leading server in sales for several consecutive years.
  • Maintaining a good relationship with employees to ensure smooth shifts.

Server

Papa Frank's
Springfield, IL
08.2014 - 10.2020
  • Took orders from customers accurately and in a timely manner.
  • Prepared drinks according to standard recipes.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in managing large events and private parties, ensuring the seamless execution of food and beverage service.
  • Assisted in upselling food and beverage items, increasing average check totals.
  • Maintained cleanliness and organization of service areas to meet health and safety standards.
  • Managed multiple tables simultaneously while maintaining focus on customer needs.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Education

High School Diploma -

Rochester High School
Rochester, IL
06-2014

Skills

  • Training and coaching
  • Service prioritization
  • Customer service delivery
  • Health code enforcement
  • POS system operations
  • Hygiene standards
  • Time tracking
  • Customer feedback analysis
  • Team building
  • Restaurant maintenance
  • Quality standards
  • Point of sale systems
  • Reservation management
  • Quality control
  • Pre-shift walk-through
  • Upselling strategies
  • Health code compliance
  • Staff management
  • Time management
  • Friendly customer service
  • Customer service and communication skills

Accomplishments

  • I began my career at Finley's Taphouse as a server, through dedication and hard work, progressively took more responsibilities, eventually moving into management within seven months, and then again at a year moving to Front of house manager.

Certification

  • Manager food safety certification

Timeline

Front of House Manager

Finley's Taphouse
10.2020 - Current

Server

Papa Frank's
08.2014 - 10.2020

High School Diploma -

Rochester High School

Similar Profiles

CREATE PROFILE
Madison Barker