Diligent Executive Assistant with background as Special Assistant. Proven ability to streamline administrative processes and support executive-level decision-making. Demonstrated expertise in calendar management and effective communication.
Overview
2026
2026
years of professional experience
Work History
Special Assistant
Department of Labor and Industrial Relations - Labor Commission
11.2014 - Current
Contributed to a positive office environment by maintaining professionalism, demonstrating strong interpersonal skills, and fostering collaboration among team members.
Collaborated closely with cross-functional teams on various initiatives to drive department-wide improvements.
Facilitated clear communication between executives by preparing briefing materials before oral argument hearings.
Supported executive leadership with timely research, analysis, and strategic planning for informed decision making, in a fast paced environment.
Ensured timely completion of critical tasks by effectively delegating responsibilities among support staff members.
Demonstrated versatility in supporting multiple executives simultaneously, adapting to their individual preferences and requirements.
Maintained confidentiality of sensitive information while managing correspondence, reports, and documents on behalf of executive staff.
Optimized executive workflow with proactive problem-solving efforts that identified potential challenges early in the process.
Improved office efficiency with streamlined filing systems, digital archiving solutions, and effective task prioritization methods.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Collected, arranged, and input information into database system.
Conducted regular reviews of operations and identified areas for improvement.
Store Manager
Lids Hat World
2012 - 2015
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Improved customer satisfaction through staff training in customer service and product knowledge.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Onboarding and terminating.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Eldon High
Eldon, MO
05.2009
Some College (No Degree) - Business Administration
Columbia College
Osage Beach, MO
Skills
Executive support
Schedule & calendar planning
Information confidentiality
Customer service
Phone etiquette
Strong problem solver
Multitasking and organization
Time Management
Microsoft; Excel; Webex
Timeline
Special Assistant
Department of Labor and Industrial Relations - Labor Commission
11.2014 - Current
High School Diploma -
Eldon High
Some College (No Degree) - Business Administration
Claims Program Specialist at Mo Department of Labor and Industrial ResourcesClaims Program Specialist at Mo Department of Labor and Industrial Resources
Project Management/Business Analyst Services at Delaware State Department of Labor Division of Industrial AffairsProject Management/Business Analyst Services at Delaware State Department of Labor Division of Industrial Affairs