Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Hi, I’m
Madison Barneich
Social Media Manager
Honolulu,HI
Summary
Overview
8
years of professional experience
4
years of post-secondary education
Work History
The Escape Game
Guest Experience Specialist
2022.12 - 2023.06 (6 months)
Job overview
- Greeted visitors and customers of all ages upon arrival, and offered assistance with a professional and friendly approach.
- Scheduled and booked games around 20 games per shift using an online platform.
- Performed maintenance on escape room equipment.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Took reservations over the phone and through email, recording guest information in the computer system and verifying details.
- Provided guests with information on local attractions, mall locations, restaurants,and transportation services to enhance their stay.
- Created a welcoming and comfortable environment for guests.
Oahu Mexican Grill
Shift Supervisor
2022.09 - 2022.12 (3 months)
Job overview
- Trained new employees and delegated daily tasks and responsibilities. Oversaw a total of 6 kitchen employees
- In charge of scheduling breaks for employees.
- Monitored and supervised restaurant and kitchen inventory.
- Checked in customers, took orders, and performed table service for guests dining inside.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
MNKR And Strawberry Ridge Cabin
Freelance Social Media Manager
2022.07 - 2022.09 (2 months)
Job overview
- Increased customer engagement through social media. Grew both businesses a total of 200 followers each within the first month.
- Observed online presence of company's brand to engage with users and strengthen customer relationships.
- Implemented social media strategies to align with business goals.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
11th Hour Coffee
Social Media Manager
2021.06 - 2022.06 (1 year)
Job overview
- Main creator and coordinator for all 11th Hour social media accounts including Instagram and TikTok. Accrued 1.5k followers and increased media interaction from a total of 1k likes to 300k likes over time.
- Develop marketing content and interact with customers online in order to increase knowledge and admiration of brand.
- In charge of business relations between other companies through Internet platforms, encouraging collaboration events as well as wholesale exchange opportunities.
- Successfully incorporate individually created art pieces into company-based media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
11th Hour Coffee
Kitchen Shift Lead
2021.06 - 2022.06 (1 year)
Job overview
- Trained many new employees on proper food preparation and kitchen maintenance.
- Fostering inclusive and professional environment through open and direct communication.
- Conducted team relations and provided feedback to kitchen staff when needed.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- In charge of coordinating and scheduling all produce and food delivery to ensure kitchen is well stocked with fresh ingredients.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Starbucks
Barista
2019.08 - 2021.02 (1 year & 6 months)
Job overview
- Made and served coffee and various other specialty beverages.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Helped management keep adequate supply on hand by notifying of shortages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Arroyo Grande High School
Junior Varsity Water Polo Coach
2019.05 - 2019.12 (7 months)
Job overview
- Encouraged and demonstrated good sportsmanship.
- Taught physical conditioning relative to sport.
- Demonstrated and taught specific skills and practices relative to successful gameplay and teamwork.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Assisted in developing, teaching and instructing student-athletes in proper rules of competition, techniques, life skills and leadership qualities.
Lucia Mar Unified School District
Swim Instructor
2015.05 - 2017.07 (2 years & 2 months)
Job overview
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Adapted teaching techniques to different learning styles.
- Implemented proper safety protocols and emergency response plans.
- Provided emergency first aid and CPR as needed.
Education
University of California Santa Cruz Santa Cruz, CA
Bachelor of Arts from Literature Studies
08.2020 - 06.2022
University Overview
- 3.6 GPA
Cuesta College San Luis Obispo, CA
IGETC from Communication
06.2019 - 05.2020
University Overview
3.4 GPA
Washington State University Pullman, WA
No Degree from Criminal Justice
08.2018 - 05.2019
University Overview
3.5 GPA
Arroyo Grande High School Arroyo Grande, CA
High School Diploma
08.2014 - 06.2018
University Overview
- Member of AGHS Girls Varsity Water Polo Team, AGHS Varsity Swim Team
- Awarded Coach's Award 2014
- 3.3 GPA
Skills
- Organize Food Service
- Company Safety Policies
- Personable Demeanor
- Influencer Collaboration
- Business Development
- Content Delivery
- Social Media Expertise
- Inventory Supply Monitoring
- Coffee and Tea Preparation
- Food Hygiene and Safety
- Guest Satisfaction
- Creative Solutions
Creating Art, Reading, Writing Poetry
Creating Art, Reading, Writing Poetry
On my days off I love being creative and channeling that outlet through creating art, writing poetry or cooking! I enjoy the freedom imagination can offer when exploring my hobbies. I always find something new within my hobby that I haven't tried before. I've always loved the Arts and love cultivating experiences for myself that I enjoy
Timeline
Guest Experience Specialist
The Escape Game
2022.12 - 2023.06 (6 months)
Shift Supervisor
Oahu Mexican Grill
2022.09 - 2022.12 (3 months)
Freelance Social Media Manager
MNKR And Strawberry Ridge Cabin
2022.07 - 2022.09 (2 months)
Social Media Manager
11th Hour Coffee
2021.06 - 2022.06 (1 year)
Kitchen Shift Lead
11th Hour Coffee
2021.06 - 2022.06 (1 year)
University of California Santa Cruz
Bachelor of Arts from Literature Studies
08.2020 - 06.2022
Barista
Starbucks
2019.08 - 2021.02 (1 year & 6 months)
Cuesta College
IGETC from Communication
06.2019 - 05.2020
Junior Varsity Water Polo Coach
Arroyo Grande High School
2019.05 - 2019.12 (7 months)
Washington State University
No Degree from Criminal Justice
08.2018 - 05.2019
Swim Instructor
Lucia Mar Unified School District
2015.05 - 2017.07 (2 years & 2 months)
Arroyo Grande High School
High School Diploma
08.2014 - 06.2018
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