Madison Batson
Charleston,SC
Summary
Dynamic and results-oriented Client Sales Executive with a proven track record of driving revenue growth and fostering long-term client relationships in the B2B and B2C SaaS industry. Adept at leveraging a consultative approach to understand client needs and deliver tailored solutions that exceed expectations. Skilled in identifying new business opportunities, negotiating contracts, and maximizing profitability. Known for exceptional communication skills and the ability to collaborate effectively across teams to achieve organizational goals. Committed to staying ahead of industry trends and continuously enhancing product knowledge to provide unparalleled service and drive business success.
Overview
7
7
years of professional experience
Work History
Client Sales Associate Manager - Enterprise Sales
Inside Real Estate (BoomtownROI)
06.2023 - Current
- Enhanced team productivity by implementing efficient project management strategies.
- Implemented innovative ideas for promotional marketing campaigns through several webinar series that generated buzz around products or services offered by the company.
- Mentored junior team members, contributing to their professional growth and skill development.
- Developed strong relationships with key clients through regular communication and attentive support.
- Expanded market share for the company by identifying new business opportunities and establishing strategic partnerships.
- Managed a diverse portfolio of accounts (SMB, Midmarket, Enterprise), ensuring timely follow-up and personalized attention for each client and exceeding sales targets consistently
- Maximized revenue potential with thorough knowledge of product offerings and customized presentations to clients.
- Trained and onboarded new reps on the team
Client Sales Executive, SMB
BoomTown ROI
04.2021 - 06.2022
- Increased client satisfaction by providing tailored sales solutions and personalized service.
- Developed strong relationships with key clients through regular communication and attentive support.
- Exceeded sales targets consistently by utilizing effective negotiation skills and persuasive selling techniques.
- Used Consultative, solution oriented sales techniques to close X amount in upsell revenue while simaltaneously surpasing monthly, quartely, and annual performance metrics.
- Delivered engaging product demonstrations that showcased unique features and benefits, resulting in increased interest from potential clients.
- Exceeded 125% of my monthly quota goals for over 12 consecutive months
- Secured the highest deal in over 22K MRR for the entire company
- Showcased expertise in industry trends at trade shows and conferences while representing the organization professionally throughout all interactions with potential clients or partners.
Senior Onboarding Specialist
BoomTown ROI
05.2019 - 04.2021
- Reduced time-to-productivity for new employees through targeted training sessions and mentorship initiatives.
- Improved retention rates by establishing strong relationships with new clients during their onboarding period.
- Manage a diverse portfolio of 60+ new clients post sales cycle, to ensure they see success with BoomTown.
- Collaborated with cross-functional teams to ensure seamless integration of new staff into company culture and practices.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Serve as primary mentor and trainer for new Onboarding employees, while also acting as a go-to team member for assistance and guidance with day to day questions.
- Create effective, strategic relationships with clients through bi-weekly, screen share calls.
- Offer strategic guidance surrounding online lead generation through Google and Facebook advertising and conveying goals to SEM and SMA Analysts.
- Work closely with the Implementation Team pre website launch, to ensure all necessary actions are accomplished by the client.
- Advocate on behalf of clients regarding feature requests, product bugs, and overall experience by working across teams internally to drive success and improvement.
- Communicate clearly and effectively any new product enhancements to new clients and internally within the Onboarding Team.
- Handle client escalations in a reassuring and calming manner, allowing the client to feel understood, while also keeping the best interest of the company in mind.
- Maintain the client facing Feedback Form for the CRM: Lead Database Management category.
- Member of the Strategy Revamp Team. Members across each Success Team meet to discuss how to make effective and worthwhile changes to our strategy, internal processes, update external branded documents, and revise CRM templates for automated messaging and Smart Drip.
- Representative for Onboarding in Customer Journey Review. Team members across Sales and all of Client Services are reviewing the client journey from first Sales touch, to transition out of Onboarding.
Support Specialist
BoomTown ROI
01.2018 - 05.2019
- Proficiently troubleshoot to provide thorough support and problem resolution for clients by multitasking between calls and emails
- Display courtesy and strong interpersonal skills with all customer interactions
- Consistently achieve highest metrics, including number of cases touched and customer satisfaction ratings
- Execute internal presentations and trainings to members of our team
- Successfully de-escalate clients to create amazing experiences.
Client Care Coordinator
BoomTown ROI
08.2017 - 01.2018
- Held a consistent average of 133 calls per day as well as an engagement rate of .9 every hour
- Communicate clearly with warm and unresponsive leads
- Maintain a deep understanding of the constantly changing Boomtown customer relationship management software
- Prioritize new leads within the first 5 minutes of registering on the website amongst multiple tasks per platform.
Public Relations and Business Assistant
BP Skinner Clothiers
01.2017 - 05.2017
- Enhanced local business brand within the community using various social media platforms
- Developed new inventory system under a deadline of one month to increase sales
- Utilized Microsoft Office and Google Checkout while effectively managing a large inventory.
Education
Master of Arts - Applied Psychology
University of South Carolina
Columbia, SC05.2017
Skills
- CRM software proficiency
- Cold-calling
- Client Relations/ Market Share Growth
- Business consulting
- Project management abilities
- Upselling strategies
- Closing Techniques
- Consultative Selling Techniques
- Active Listening
- Profit and Revenue Generating Strategies
Timeline
Client Sales Associate Manager - Enterprise Sales
Inside Real Estate (BoomtownROI)
06.2023 - Current
Client Sales Executive, SMB
BoomTown ROI
04.2021 - 06.2022
Senior Onboarding Specialist
BoomTown ROI
05.2019 - 04.2021
Support Specialist
BoomTown ROI
01.2018 - 05.2019
Client Care Coordinator
BoomTown ROI
08.2017 - 01.2018
Public Relations and Business Assistant
BP Skinner Clothiers
01.2017 - 05.2017
Master of Arts - Applied Psychology
University of South Carolina
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