Summary
Overview
Work History
Education
Skills
Timeline
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Madison Baugher

Chuluota,FL

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Gymnastics Coach

Epic Kids
Oviedo, FL
09.2022 - Current
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Implemented exercise programs and training strategies to bolster individual and team performance.
  • Promoted stretching, mobility work and proper form to help athletes safely build strength.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Briefed safety rules and standards to students and spotters at beginning of classes.
  • Provided feedback on form, technique, strategy and performance during practice sessions and competitions.
  • Conducted regular evaluations to assess student progress, identify areas for improvement and adjust training plans accordingly.
  • Educated students on sportsmanship principles such as respect and fair play.
  • Instructed athletes on proper techniques, safety measures and rules of the sport.
  • Assisted with administrative tasks such as scheduling events, ordering supplies and managing budgets.
  • Motivated athletes to reach their full potential while encouraging them to maintain a positive attitude.

Receptionist

Clix Salon
Oviedo, FL
10.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Escorted clients to spa areas, treatment rooms and offices.
  • Tracked scheduled treatments using Vagaro.

Receptionist

Physical Therapy Of Winter Springs
Winter Springs, FL
07.2022 - 05.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Achieved a consistently neat reception area, contributing to a positive initial experience for all visitors.
  • Effectively coordinated with clients to schedule and confirm appointments, ensuring efficient communication.
  • Answered central telephone system and directed calls accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Performed data entry tasks into various computer systems accurately and promptly.

Service Clerk

Publix
Orlando, FL
12.2018 - 10.2020
  • Provided fast, friendly, and accurate check out experience while delivering best in class customer service and pleasant shopping experience meeting all sales and productivity goals.
  • Resolved issues some customers had about coupons, prices, and items which maintained loyalty to store
  • Maintained and organized service reception area and checkout counters
  • Greeted incoming customers and answered questions about available services
  • Restocked supplies such as printer paper, pens and paper clips
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs
  • Maintained cash drawer of $100 or more per shift
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Collected and authorized payments of guests
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals

Education

High School Diploma -

Florida Virtual School Flex 9-12
Orlando, FL
05.2018

Skills

  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Cash Handling
  • Correspondence Distribution
  • Scheduling and Organization

Timeline

Gymnastics Coach

Epic Kids
09.2022 - Current

Receptionist

Physical Therapy Of Winter Springs
07.2022 - 05.2023

Receptionist

Clix Salon
10.2021 - Current

Service Clerk

Publix
12.2018 - 10.2020

High School Diploma -

Florida Virtual School Flex 9-12

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Madison Baugher