MADISON BEJARANO

· Manage and grow client accounts through proactive communication, benefits education, and tailored problem-solving.

· Conduct detailed policy renewal reviews and create customized benefit solutions.

· Guide clients in understanding healthcare plans and navigating insurance processes.

· Collaborate with providers and claims departments to resolve billing and coverage issues.

· Lead open enrollment planning and execution.

· Provide benefit education to new hires at client organizations.

· Delivered compassionate support and guidance to grieving pet owners while coordinating cremation and memorial services.

· Offered grief support resources and guidance to clients.

· Maintained a chain of custody for animals and remains during transfer process.

· Developed and maintained relationships with local clinics to promote partnership services.

· Acted as liaison between patients, families, and providers to ensure quality patient experience.

· Investigated and resolved patient complaints/grievances in accordance with the Affordable Care Act.

· Facilitate communication between the patient, support person(s) and healthcare providers to ensure patient satisfaction and quality of care.

· Supported ED/ICU with identifying patients, notifying emergency contact, and coordinating with community resources that may assist with individual needs.

· Provided empathetic support to a diverse patient population, ensuring culturally appropriate care and communication.

· Supervised COVID screening team (15–20 individuals), providing training and schedules.

· Act as liaison for Colorado Adult Parole, working directly with Federal, State, and local Law Enforcement to support parole operations.

· Point of contact for Fugitive Unit in the investigation of absconded parolees.

· Issued warrants, coordinated extractions, and dispatched responses for parole violations.

· Supported training and onboarding initiatives for new staff members.

· Answered emergency and non-emergency calls, gathering critical information quickly and accurately under high-pressure situations.

· Dispatched police, fire, and EMS services promptly and efficiently.

· Provided life-saving instructions to callers while emergency services were en route.

· Maintained detailed logs of calls and dispatched units using CAD systems.

· Collaborated with first responders, fellow dispatchers, and support staff to ensure effective response coordination.

· Demonstrated calm and control in fast-paced environments, often managing multiple incidents simultaneously.