Summary
Overview
Work History
Education
Skills
Timeline
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Madison Bellrichard

Mankato,MN

Summary

Dynamic professional with a high-energy attitude and strong complaint resolution skills. Proven ability to enhance patient satisfaction through effective support and care. Adept at multitasking and staff training, fostering positive relationships to drive team performance and achieve organizational goals. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer/client needs to facilitate enjoyable experiences.

Overview

8
8
years of professional experience

Work History

PCA

MRCI
06.2024 - Current
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean and safe environment to promote patient safety and comfort.

Reading Tutor

AmeriCorps Program
01.2023 - Current
  • Taught reading comprehension and writing tactics to improve reading and writing skills.
  • Conducted assessments to determine comprehensive understanding of materials.
  • Identified learning needs and implemented fun and engaging learning activities to help students advance.
  • Worked with multiple grade students on reading comprehension.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.

Guest Service Leader

Kwik Trip
08.2019 - 01.2023
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
  • Supervised and trained staff on cash handling, check processing and POS transaction policies.
  • Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
  • Monitored daily business operations to drive peak team performance.
  • Developed and maintained positive relationships with guests for satisfaction.

Cashier

HyVee
11.2017 - 08.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.

Education

Associate of Arts - Elementary Education

Riverland Community College
Austin, MN
12-2022

Skills

  • Complaint resolution
  • Customer relations
  • Staff education and training
  • Creative problem solving
  • Task prioritization
  • Courteous demeanor
  • High-energy attitude
  • Multitasking and organization

Timeline

PCA

MRCI
06.2024 - Current

Reading Tutor

AmeriCorps Program
01.2023 - Current

Guest Service Leader

Kwik Trip
08.2019 - 01.2023

Cashier

HyVee
11.2017 - 08.2019

Associate of Arts - Elementary Education

Riverland Community College

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