Madison Bennett
Parkersburg,WV
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Westbrook Health Services
Parkersburg, WV
12.2022 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Lead Associate of Operations
JPMorgan Chase & Co
Belpre, OH
08.2018 - 11.2022
- Collaborated closely with branch manager, supporting daily operations
- Developed and maintained a strong customer service focus to ensure client satisfaction.
- Created and implemented strategies for improving customer relations, increasing sales, and reducing costs.
- Identified potential opportunities to increase efficiency in the workplace.
- Provided leadership to team members by motivating, training, coaching and disciplining staff.
- Monitored team performance to ensure goals were met or exceeded on a consistent basis.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained accurate records of inventory levels using POS system software applications.
- Implemented processes that improved accuracy of cash handling procedures within the store environment.
Lead Associate
Par Mar Stores
Vienna, WV
06.2016 - 06.2018
- Developed and maintained a strong customer service focus to ensure client satisfaction.
- Created and implemented strategies for improving customer relations, increasing sales, and reducing costs.
- Identified potential opportunities to increase efficiency in the workplace.
- Managed daily operations of the store, including staffing, scheduling, inventory control, merchandising, and customer service activities.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained accurate records of inventory levels using POS system software applications.
- Implemented processes that improved accuracy of cash handling procedures within the store environment.
Cashier/Customer Service
Hardee's
Belpre, OH
07.2014 - 06.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
Education
High School Diploma -
Parkersburg South High School
Parkersburg, WV05.2016
Some College (No Degree) - Elementary Education
Walden University
Minneapolis, MNSkills
- Customer service (9 years)
- Supervising experience: 3 years
- Administrative experience (five years)
- Organizational skills
- Problem solving, critical thinking
- Attention to detail
- Banking
- Assistant Manager Experience
- Computer skills
- English
- Management
- Leadership
- Retail management
- Appointment Scheduling
- Email management
Accomplishments
- National Honors Society at Walden University
Languages
English
Professional
References
References available upon request.
Timeline
Customer Support Specialist
Westbrook Health Services
12.2022 - Current
Lead Associate of Operations
JPMorgan Chase & Co
08.2018 - 11.2022
Lead Associate
Par Mar Stores
06.2016 - 06.2018
Cashier/Customer Service
Hardee's
07.2014 - 06.2016
High School Diploma -
Parkersburg South High School
Some College (No Degree) - Elementary Education
Walden University
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