Summary
Overview
Work History
Education
Skills
Timeline
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Madison Benton

Seattle

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

I am motivated in customer service with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

4
4
years of professional experience

Work History

Server/Hostess

Outback Steakhouse
05.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Hostess/Restaurant Server

The Lakehouse Bellevue
09.2023 - 08.2024
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

FOH Team Member

Chick-Fil-A Restaurant
05.2021 - 04.2022
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.

Education

Psychology

Bellevue College
Bellevue, WA
06-2028

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Safe food handling
  • Cleanliness standards
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales techniques
  • Supply restocking
  • Performance improvement
  • Suggestive selling
  • Dining area maintenance
  • Task prioritization
  • Point of sale (POS) system operations
  • Server training
  • Take-out service
  • Positive and professional
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Multitasking

Timeline

Hostess/Restaurant Server

The Lakehouse Bellevue
09.2023 - 08.2024

Server/Hostess

Outback Steakhouse
05.2023 - Current

FOH Team Member

Chick-Fil-A Restaurant
05.2021 - 04.2022

Psychology

Bellevue College

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Madison Benton