Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Berrien

Blanchester,OH

Summary

Versatile and dynamic professional with a proven track record at Morrow Dental Center, excelling in dental radiography and fostering team collaboration. Demonstrated ability to enhance patient satisfaction and maintain rigorous infection control standards, significantly contributing to a safe and efficient workplace. Skilled in mentoring staff and streamlining operations to boost service quality and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Dental Assistant

Morrow Dental Center
01.2021 - Current
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
  • Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
  • Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
  • Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
  • Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
  • Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.

Shift Lead

Buffalo Wild Wings
01.2019 - 01.2025
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.

Manager

Lakeside Tree Crew
01.2023 - 04.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.

Education

High School Diploma -

Blanchester High School
Blanchester, OH

Certification In Dental And Radiology - Dental Assisting

Laurel Oaks
Wilmington, OH
05.2022

Skills

  • Dental radiography
  • Patient charting
  • Infection control proficiency
  • Team collaboration
  • Restorative procedures
  • Insurance claims

Certification

-CPR certification

-Radiographer license

-certified dental assistant

-bars program certified

Timeline

Manager

Lakeside Tree Crew
01.2023 - 04.2024

Lead Dental Assistant

Morrow Dental Center
01.2021 - Current

Shift Lead

Buffalo Wild Wings
01.2019 - 01.2025

High School Diploma -

Blanchester High School

Certification In Dental And Radiology - Dental Assisting

Laurel Oaks

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Madison Berrien